At a Glance
- Tasks: Manage key client relationships and drive business growth through strategic planning.
- Company: Dynamic company focused on client success and innovative solutions.
- Benefits: Flexible hybrid working, career growth opportunities, and a collaborative team environment.
- Other info: Fast-paced role with diverse responsibilities and a focus on continuous improvement.
- Why this job: Make a real impact while shaping strategies and enhancing client experiences.
- Qualifications: Experience in B2B account management and strong stakeholder management skills.
The predicted salary is between 50000 - 65000 £ per year.
Are you passionate about building meaningful client relationships and driving real business impact? We are looking for a Key Account Manager to join our growing Client Accounts team, where you will take ownership of some of our most important customer relationships and play a key role in shaping their long-term success. This is an exciting opportunity to step into a highly visible role where you will act as a trusted advisor to strategic clients - working collaboratively to enhance service delivery, improve performance, and unlock new opportunities for growth. You will combine insight, data, and strong stakeholder management to ensure we consistently deliver exceptional service and value.
What You’ll Be Doing
In this role, you will lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance. You will:
- Build and nurture strong, long-term relationships with key client stakeholders
- Use data and insight to analyse service performance, identify trends, and drive continuous improvement
- Lead service review meetings and present performance and KPI reports
- Act as the primary escalation point for strategic client issues
- Collaborate with internal teams including Service Delivery, Change Management, and Project Delivery
- Drive innovation in service delivery models to enhance customer experience and outcomes
- Contribute to account growth through strategic planning and optimisation of commercial performance
This is a role where no two days are the same - you will be managing multiple priorities while making a tangible difference to both client success and business growth.
What We’re Looking For
We’re keen to hear from individuals who are commercially aware, relationship-driven, and thrive in a fast-paced environment. You will bring:
- Experience in a client-facing B2B account management role
- Strong stakeholder management and influencing skills
- Excellent analytical and problem-solving capabilities
- Confidence in presenting to senior audiences
- The ability to manage multiple workstreams and priorities effectively
- A proactive mindset with a passion for continuous improvement
Experience within IT or managed services environments, or knowledge of frameworks such as ITIL, would be an advantage but isn’t essential.
Why Join Us?
This is more than just an account management role - it’s an opportunity to take ownership, shape strategy, and make a real impact. You will be part of a collaborative, forward-thinking team where your ideas and expertise are valued, and where you can grow your career while delivering outstanding results for our customers. This role also offers a flexible hybrid-working approach. If you’re ready to take the next step and play a pivotal role in managing and developing strategic client partnerships, we’d love to hear from you.
Strategic Key Account Manager — Hybrid, Growth & Impact employer: Precept Recruit
Join a dynamic and innovative team as a Strategic Key Account Manager, where your passion for building meaningful client relationships will be rewarded with a collaborative work culture that values your insights and expertise. Enjoy the benefits of flexible hybrid working, ample opportunities for professional growth, and the chance to make a significant impact on both client success and business performance in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Key Account Manager — Hybrid, Growth & Impact
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you understand our business and how you can drive impact for our strategic accounts.
✨Tip Number 3
Practice your presentation skills. You’ll need to present performance reports and insights, so being confident and clear will set you apart from the competition.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Strategic Key Account Manager — Hybrid, Growth & Impact
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in client-facing roles. We want to see how your skills align with building strong relationships and driving business impact, so don’t hold back!
Showcase Your Analytical Skills:Since this role involves using data to drive improvements, include examples of how you've used insights to enhance service delivery or performance in past roles. We love seeing those analytical chops in action!
Highlight Stakeholder Management:Demonstrate your ability to manage and influence stakeholders effectively. Share specific instances where you’ve successfully navigated complex client relationships or resolved issues, as this is key for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t miss out!
How to prepare for a job interview at Precept Recruit
✨Know Your Clients
Before the interview, research the company’s key clients and their industries. Understand their challenges and how the role of a Strategic Key Account Manager can address these. This will show your passion for building meaningful relationships and your proactive mindset.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data and insights to drive improvements in service delivery or client satisfaction. Highlight your problem-solving capabilities and how you’ve turned data into actionable strategies that led to growth.
✨Practice Your Presentation Skills
Since you'll be presenting performance and KPI reports, practice articulating complex information clearly and confidently. Use mock presentations to get comfortable with your delivery, ensuring you can engage senior audiences effectively.
✨Demonstrate Stakeholder Management
Be ready to share experiences where you've successfully managed multiple stakeholders. Discuss how you’ve influenced decisions and built strong relationships, showcasing your ability to navigate a fast-paced environment while keeping client needs at the forefront.
