Salary: £37,000 - 77,000 per year
Requirements
- Experience supporting the ServiceNow platform.
- Understanding of ITIL processes.
- Experience investigating and resolving incidents.
- Knowledge of Business Rules, Client Scripts, UI Policies, Flow Designer, Notifications, ACLs, Import Sets, and Transform Maps.
- JavaScript knowledge.
- Experience working with APIs (REST/SOAP).
- Strong troubleshooting and analytical skills.
- Excellent communication skills.
- Customer focus, problem-solving ability, attention to detail, teamwork, and collaboration skills.
Responsibilities
- Provide first and second-line support for the ServiceNow platform and its associated modules.
- Act as the primary point of contact for platform incidents, service requests, defects, configuration issues, and user queries.
- Investigate, diagnose, and resolve platform incidents and service requests.
- Triage incoming tickets and determine appropriate resolution paths.
- Monitor platform health, integrations, scheduled jobs, and system performance.
- Identify recurring issues and propose permanent fixes.
- Perform root cause analysis on platform defects.
- Maintain support documentation and knowledge articles.
- Carry out platform administration, configuration, scripting, testing, and deployment activities.
- Work closely with platform owners, developers, business stakeholders, and third-party partners.
Technologies
- Flow
- Support
- ITIL
- JavaScript
- REST
- SOAP
- ServiceNow
- UX UI Design
- CMDB
- ITSM
More
We are partnering with a leading technology and managed services organisation that is investing heavily in its ServiceNow platform and digital transformation capabilities. This is a permanent hybrid role based in Derby with a competitive salary. The position offers the opportunity to work on enterprise-scale ServiceNow solutions and develop into a ServiceNow Developer, Technical Consultant, or Platform Administrator.
