At a Glance
- Tasks: Diagnose, repair, and maintain EPoS and IT equipment while delivering top-notch customer service.
- Company: Barron McCann Ltd, a trusted IT service provider with a focus on excellence.
- Benefits: Company vehicle, bonuses, overtime, uniform, tools, and ongoing training.
- Other info: Supportive environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in the tech world.
- Qualifications: Experience in field engineering, strong problem-solving skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
Field Service Engineer - EPoS & IT Support
The following information provides an overview of the skills, qualities, and qualifications needed for this role.
Portsmouth Area
Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions - from helpdesk to rapid on-site response. We proudly support some of the UK's most recognisable brands across Retail, Hospitality, and Banking.
Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service.
What's in it for you?
- Company vehicle and fuel card
- Monthly and quarterly bonus schemes
- Overtime opportunities
- Full uniform and tools provided
- Ongoing training and development
- Opportunity to work with high-profile customers
The Role
As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Portsmouth region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience.
You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador.
What You'll Be Doing
- Installing, maintaining, and repairing EPoS and IT hardware
- Carrying out proactive and scheduled maintenance visits
- Diagnosing faults and delivering fast, effective fixes
- Providing basic user guidance and support when required
- Delivering consistently high levels of customer service
What We're Looking For:
- Experience in a field-based engineering role (EPoS, IT, or similar)
- Background in Retail, Hospitality, or Leisure environments preferred
- Strong fault-finding and problem-solving skills
- Confident communication skills with a customer-focused approach
- Comfortable using Microsoft Office and learning new systems
Why Join Barron McCann?
We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day.
If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you.
Due to the nature of this role, it is essential that applicants have a full UK driver's license.
Field Service Technician (Portsmouth) employer: Precept Recruit
Barron McCann Ltd is an exceptional employer, offering a dynamic work environment where skilled Field Service Technicians can thrive. With a strong focus on employee development, competitive benefits including a company vehicle, bonus schemes, and ongoing training, we foster a culture of support and recognition. Join us in Portsmouth to work with high-profile clients while enjoying the autonomy and variety that comes with delivering top-notch IT support solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician (Portsmouth)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with EPoS or IT support, consider creating a portfolio or a LinkedIn profile that highlights your achievements. This way, potential employers can see exactly what you bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to field service roles. Think about how you would handle specific customer situations or technical challenges, and be ready to share your thought process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Barron McCann.
We think you need these skills to ace Field Service Technician (Portsmouth)
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your experience with EPoS and IT systems in your application. We want to see how your technical know-how can help us deliver top-notch service to our customers.
Customer Service is Key:Since this role is all about delivering a great customer experience, share examples of how you've gone above and beyond for clients in the past. We love seeing that customer-focused attitude!
Tailor Your Application:Don’t just send a generic CV! Tailor your application to reflect the skills and qualities mentioned in the job description. We appreciate when candidates take the time to connect their experience with what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Precept Recruit
✨Know Your Tech
Brush up on your knowledge of EPoS and IT systems before the interview. Familiarise yourself with common issues and solutions, as well as the specific technologies used by Barron McCann. This will show that you're not just a technician, but someone who understands the nuances of the role.
✨Customer Service Mindset
Since this role is all about delivering great service, be prepared to discuss your approach to customer interactions. Think of examples where you've gone above and beyond for a customer, and how you handle difficult situations. This will demonstrate your commitment to providing top-notch support.
✨Showcase Problem-Solving Skills
Prepare to share specific instances where you've diagnosed and resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or ongoing training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
