At a Glance
- Tasks: Install, maintain, and repair EPoS and IT hardware while providing top-notch customer service.
- Company: Join Barron McCann, a trusted IT service provider with a focus on excellence.
- Benefits: Enjoy a company vehicle, bonuses, overtime, and ongoing training opportunities.
- Other info: Work independently in a supportive team environment with great career growth.
- Why this job: Make a real impact by solving problems for high-profile customers every day.
- Qualifications: Experience in field engineering and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions from helpdesk to rapid on-site response. We proudly support some of the UK's most recognisable brands across Retail, Hospitality, and Banking.
Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service.
What's in it for you?
- Company vehicle and fuel card
- Monthly and quarterly bonus schemes
- Overtime opportunities
- Full uniform and tools provided
- Ongoing training and development
- Opportunity to work with high-profile customers
The Role
As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Portsmouth region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador.
What You'll Be Doing
- Installing, maintaining, and repairing EPoS and IT hardware
- Carrying out proactive and scheduled maintenance visits
- Diagnosing faults and delivering fast, effective fixes
- Providing basic user guidance and support when required
- Delivering consistently high levels of customer service
What We're Looking For:
- Experience in a field-based engineering role (EPoS, IT, or similar)
- Background in Retail, Hospitality, or Leisure environments preferred
- Strong fault-finding and problem-solving skills
- Confident communication skills with a customer-focused approach
- Comfortable using Microsoft Office and learning new systems
Why Join Barron McCann?
We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day.
If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you. Due to the nature of this role, it is essential that applicants have a full UK driver's license.
Field Service Technician in Portsmouth employer: Precept Recruit
Precept Recruit is an exceptional employer located in Derby, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong commitment to employee development, you will have access to ongoing training and growth opportunities within the Wills and Estates sector, all while being part of a supportive team culture that values compliance and high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research Barron McCann and understand their values, services, and the industries they support. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about your past experiences and how they relate to the skills Barron McCann is looking for, like problem-solving and customer service.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Service Technician in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field-based engineering roles, especially in EPoS and IT. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Technician role. Share specific examples of how you've delivered great service in past roles, and let us know why you're excited about joining Barron McCann.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your confident communication style. We want to see that you can convey technical information clearly and effectively, so keep it professional yet approachable!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Barron McCann!
How to prepare for a job interview at Precept Recruit
✨Know Your Tech
Brush up on your knowledge of EPoS and IT systems before the interview. Be ready to discuss specific hardware and software you've worked with, as well as any troubleshooting techniques you’ve mastered. This will show that you're not just a technician, but a knowledgeable expert.
✨Customer Service Focus
Since this role is all about delivering great service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to demonstrate your commitment to customer satisfaction and your ability to handle challenging situations.
✨Show Your Problem-Solving Skills
Be prepared to tackle some hypothetical scenarios or technical problems during the interview. Practice explaining your thought process clearly and logically, as this will highlight your fault-finding skills and how you approach challenges in the field.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or the types of projects you might work on. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
