At a Glance
- Tasks: Diagnose, repair, and maintain EPoS and IT equipment while delivering top-notch customer service.
- Company: Join Barron McCann, a trusted IT service provider with a focus on excellence.
- Benefits: Enjoy a company vehicle, bonuses, ongoing training, and tools provided.
- Other info: Supportive team environment with opportunities for personal and professional growth.
- Why this job: Work independently, solve problems, and make a real impact every day.
- Qualifications: Experience in field engineering and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions—from helpdesk to rapid on-site response. We proudly support some of the UK’s most recognisable brands across Retail, Hospitality, and Banking.
Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service.
What’s in it for you?
- Company vehicle and fuel card
- Monthly and quarterly bonus schemes
- Overtime opportunities
- Full uniform and tools provided
- Ongoing training and development
- Opportunity to work with high-profile customers
The Role
As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador.
What You’ll Be Doing
- Installing, maintaining, and repairing EPoS and IT hardware
- Carrying out proactive and scheduled maintenance visits
- Diagnosing faults and delivering fast, effective fixes
- Providing basic user guidance and support when required
- Delivering consistently high levels of customer service
What We’re Looking For:
- Experience in a field-based engineering role (EPoS, IT, or similar)
- Background in Retail, Hospitality, or Leisure environments preferred
- Strong fault-finding and problem-solving skills
- Confident communication skills with a customer-focused approach
- Comfortable using Microsoft Office and learning new systems
Why Join Barron McCann?
We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day.
If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you. Due to the nature of this role, it is essential that applicants have a full UK driver’s license.
Field Service Technician in Portadown employer: Precept Recruit
Barron McCann Ltd is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on service excellence, you will be part of a supportive team that values your skills and offers ongoing training and development opportunities. Enjoy the benefits of a company vehicle, bonus schemes, and the chance to work with high-profile customers in the vibrant Belfast area, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in Portadown
✨Tip Number 1
Get to know the company! Research Barron McCann and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for hands-on assessments! As a Field Service Technician, you might face practical tests. Brush up on your fault-finding and problem-solving skills to impress during these evaluations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining Barron McCann and ready to take the next step in your career.
We think you need these skills to ace Field Service Technician in Portadown
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the entire job description. It’ll give you a clear idea of what we’re looking for and help you tailor your application to match our needs.
Show Off Your Experience:When writing your application, highlight any relevant experience you have in field-based engineering roles, especially in EPoS or IT. We want to see how your background aligns with what we do at Barron McCann!
Be Customer-Focused:Since this role is all about delivering great service, make sure to emphasise your customer service skills. Share examples of how you've gone above and beyond for customers in the past—it’ll really make your application stand out!
Apply Through Our Website:Once you’ve polished your application, don’t forget to hit that apply button on our website! It’s the best way to ensure your application gets to us directly and shows you’re serious about joining our team.
How to prepare for a job interview at Precept Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPoS and IT systems. Be ready to discuss specific hardware and software you've worked with, as well as any troubleshooting techniques you’ve mastered. This will show that you’re not just familiar with the tech, but that you can handle it like a pro.
✨Show Off Your Customer Service Skills
Since this role is all about delivering great service, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your problem-solving skills and how you’ve maintained a positive attitude even in challenging situations.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. They might ask how you would approach a specific fault or customer issue. Practise articulating your thought process clearly, as this will demonstrate your technical expertise and customer-focused mindset.
✨Dress the Part
Even though you’ll be working in the field, first impressions matter. Dress smartly for the interview to convey professionalism. It shows that you take the opportunity seriously and are ready to represent the company well in front of clients.
