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- Tasks: Repair and maintain IT hardware while providing top-notch customer service.
- Company: Join Barron McCann, a rapidly expanding independent IT service provider.
- Benefits: Enjoy a company car, monthly bonuses, fuel card, and overtime opportunities.
- Why this job: Be an ambassador for great service in a dynamic field-based role.
- Qualifications: Experience in customer service engineering and a full UK driver’s license required.
- Other info: Excellent career development and training opportunities await you!
The predicted salary is between 36000 - 60000 £ per year.
Do you want to join an exciting company, which is expanding quickly and looking for the right people to come and join our team? Somewhere where we develop individuals to be the best they can be and help them along their career path? In that case you'd be a great fit for Barron McCann. We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers.
As a member of our team, you will be based in the field covering the Plymouth area, and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime. As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company.
Field Service Engineer responsibilities will include:
- Repair, service and installation of various IT hardware/ EPoS systems
- Planned and regular maintenance of all on-site equipment.
- Provide support and training to Customer as and when required.
- Provide exemplary levels of customer service
The ideal candidate will have:
- Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry.
- Excellent communication skills (written and verbal)
- Experience and knowledge of maintaining and installing EPoS equipment
- PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
- Due to the nature of this role, it is essential that applicants have a full UK driver’s license.
Field Service Engineer in Plymouth employer: Precept Recruit
Contact Detail:
Precept Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer in Plymouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have a lead on a Field Service Engineer role that’s perfect for you.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring examples of past projects or challenges you've tackled, especially those related to EPoS systems or IT hardware.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to companies you admire, like Barron McCann, and express your interest in joining their team. A little initiative can go a long way!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you’re genuinely interested in being part of our team. Let’s get you started on your career path!
We think you need these skills to ace Field Service Engineer in Plymouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight your experience with EPoS systems and any relevant customer service roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Barron McCann and how you can contribute to our team. Keep it friendly and professional, just like we are!
Show Off Your Communication Skills: Since excellent communication is key in this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We want to see that you can communicate effectively, even on paper!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Precept Recruit
✨Know Your Tech
Brush up on your knowledge of EPoS systems and IT hardware. Be ready to discuss your experience with these technologies, as well as any troubleshooting you've done in the past. This will show that you're not just technically minded but also passionate about the field.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or went above and beyond for a client.
✨Practice Your Communication Skills
Excellent communication is crucial for a Field Service Engineer. Practice explaining technical concepts in simple terms, as you may need to train customers on how to use their equipment. Clear and concise communication can set you apart from other candidates.
✨Show Enthusiasm for the Role
Barron McCann is looking for enthusiastic individuals. During the interview, express your excitement about the opportunity to work in a rapidly expanding company. Share why you want to be part of their team and how you can contribute to their success.
