At a Glance
- Tasks: Install, maintain, and repair EPoS and IT hardware while providing top-notch customer service.
- Company: Join Barron McCann, a trusted IT service provider with a focus on excellence.
- Benefits: Enjoy a company vehicle, bonuses, overtime, and ongoing training opportunities.
- Other info: Work independently in a supportive environment with great career growth potential.
- Why this job: Be part of a dynamic team making a real impact for high-profile customers.
- Qualifications: Experience in field engineering and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions. We proudly support some of the UK's most recognisable brands across Retail, Hospitality, and Banking.
Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service.
What's in it for you?
- Company vehicle and fuel card
- Monthly and quarterly bonus schemes
- Overtime opportunities
- Full uniform and tools provided
- Ongoing training and development
- Opportunity to work with high-profile customers
The Role
As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Peterborough / Kings Lynn region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience.
You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador.
What You'll Be Doing
- Installing, maintaining, and repairing EPoS and IT hardware
- Carrying out proactive and scheduled maintenance visits
- Diagnosing faults and delivering fast, effective fixes
- Providing basic user guidance and support when required
- Delivering consistently high levels of customer service
What We're Looking For:
- Experience in a field-based engineering role (EPoS, IT, or similar)
- Background in Retail, Hospitality, or Leisure environments preferred
- Strong fault-finding and problem-solving skills
- Confident communication skills with a customer-focused approach
- Comfortable using Microsoft Office and learning new systems
Why Join Barron McCann?
We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day.
If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you. Due to the nature of this role, it is essential that applicants have a full UK driver's license.
Field Service Technician (Peterborough) employer: Precept Recruit
Barron McCann Ltd is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on service excellence, you will be part of a supportive team that values your skills and offers ongoing training and development opportunities. Enjoy the benefits of a company vehicle, bonus schemes, and the chance to work with high-profile customers in a dynamic environment across the Peterborough and Kings Lynn area.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician (Peterborough)
✨Tip Number 1
Get to know the company! Research Barron McCann and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to field service roles. Think about your past experiences and how they relate to the job description. We want you to shine and show off your problem-solving skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Service Technician (Peterborough)
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your relevant experience in field engineering, especially with EPoS and IT systems. We want to see how your skills match what we're looking for, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific experiences that relate to the job description, like your customer service skills or any hands-on technical work you've done.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the good stuff about why you’d be a great fit for us.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Precept Recruit
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to EPoS and IT systems. Familiarise yourself with common issues and solutions, as well as the specific equipment Barron McCann uses. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great service, be ready to share examples of how you've provided excellent customer support in the past. Think of specific situations where you resolved issues or went above and beyond for a customer, as this will highlight your customer-focused approach.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Practice answering questions like how you would handle a malfunctioning EPoS system at a busy retail location. This will show your ability to think on your feet and prioritise customer needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
