At a Glance
- Tasks: Diagnose, repair, and maintain EPoS and IT equipment while delivering top-notch customer service.
- Company: Join Barron McCann, a trusted IT service provider with a focus on excellence.
- Benefits: Company vehicle, bonuses, overtime, uniform, tools, and ongoing training.
- Other info: Supportive team culture with opportunities for personal and professional growth.
- Why this job: Work independently, solve problems, and make a real impact in a dynamic environment.
- Qualifications: Experience in field engineering, strong problem-solving skills, and a customer-focused approach.
The predicted salary is between 30000 - 40000 £ per year.
Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions. We proudly support some of the UK's most recognisable brands across Retail, Hospitality, and Banking.
Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service.
What's in it for you?
- Company vehicle and fuel card
- Monthly and quarterly bonus schemes
- Overtime opportunities
- Full uniform and tools provided
- Ongoing training and development
- Opportunity to work with high-profile customers
The Role
As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Maidstone region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador.
What You'll Be Doing
- Installing, maintaining, and repairing EPoS and IT hardware
- Carrying out proactive and scheduled maintenance visits
- Diagnosing faults and delivering fast, effective fixes
- Providing basic user guidance and support when required
- Delivering consistently high levels of customer service
What We're Looking For
- Experience in a field-based engineering role (EPoS, IT, or similar)
- Background in Retail, Hospitality, or Leisure environments preferred
- Strong fault-finding and problem-solving skills
- Confident communication skills with a customer-focused approach
- Comfortable using Microsoft Office and learning new systems
Why Join Barron McCann?
We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day.
If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you. Due to the nature of this role, it is essential that applicants have a full UK driver's license.
Field Service Technician (Maidstone) employer: Precept Recruit
Barron McCann Ltd is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on service excellence, you will be part of a supportive team that values your skills and offers ongoing training and development opportunities. Enjoy the benefits of a company vehicle, bonus schemes, and the chance to work with high-profile clients in a dynamic environment across the Maidstone region.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician (Maidstone)
✨Tip Number 1
Get to know the company! Research Barron McCann and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you'll be working with EPoS and IT equipment, brush up on your fault-finding and problem-solving techniques. Being able to demonstrate your expertise can really set you apart from other candidates.
✨Tip Number 3
Show off your customer service skills! As a Field Service Engineer, you'll be the face of Barron McCann. Prepare examples of how you've delivered excellent service in past roles to highlight your customer-focused approach.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a chance to showcase your enthusiasm right from the start!
We think you need these skills to ace Field Service Technician (Maidstone)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field-based engineering roles, especially in EPoS and IT. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant background!
Show Off Your Customer Focus:Since this role is all about delivering great service, let us know about your customer service experiences. Share specific examples where you’ve gone above and beyond to help a customer – it’ll make your application stand out!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Precept Recruit
✨Know Your Tech
Brush up on your knowledge of EPoS and IT systems. Be ready to discuss specific hardware and software you've worked with, as well as any troubleshooting techniques you’ve mastered. This will show that you're not just a technician, but a problem-solver who can handle the challenges of the role.
✨Customer Service is Key
Since this role involves direct interaction with customers, prepare examples of how you've delivered excellent customer service in the past. Think about situations where you turned a negative experience into a positive one, as this will highlight your ability to represent the company well.
✨Show Your Independence
As a Field Service Engineer, you'll be working autonomously. Be ready to share experiences where you took initiative or solved problems without much supervision. This will demonstrate your ability to thrive in a self-directed environment, which is crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and ongoing training opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
