At a Glance
- Tasks: Diagnose, repair, and maintain EPoS and IT equipment while delivering top-notch customer service.
- Company: Barron McCann Ltd, a trusted IT service provider with a focus on excellence.
- Benefits: Company vehicle, bonuses, overtime, uniform, tools, and ongoing training.
- Other info: Supportive environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real impact in the tech support world.
- Qualifications: Experience in field engineering, strong problem-solving skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 € per year.
Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions from helpdesk to rapid on-site response. We proudly support some of the UK's most recognisable brands across Retail, Hospitality, and Banking. Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service.
What's in it for you?
- Company vehicle and fuel card
- Monthly and quarterly bonus schemes
- Overtime opportunities
- Full uniform and tools provided
- Ongoing training and development
- Opportunity to work with high-profile customers
The Role
As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Portsmouth region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador.
What You'll Be Doing
- Installing, maintaining, and repairing EPoS and IT hardware
- Carrying out proactive and scheduled maintenance visits
- Diagnosing faults and delivering fast, effective fixes
- Providing basic user guidance and support when required
- Delivering consistently high levels of customer service
What We're Looking For:
- Experience in a field-based engineering role (EPoS, IT, or similar)
- Background in Retail, Hospitality, or Leisure environments preferred
- Strong fault-finding and problem-solving skills
- Confident communication skills with a customer-focused approach
- Comfortable using Microsoft Office and learning new systems
Why Join Barron McCann?
We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day. If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you. Due to the nature of this role, it is essential that applicants have a full UK driver's license.
Field Service Technician in London employer: Precept Recruit
Barron McCann Ltd is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on service excellence, you will be part of a supportive team that values your skills and offers ongoing training and development opportunities. Enjoy the benefits of a company vehicle, bonus schemes, and the chance to work with high-profile customers in the vibrant Portsmouth area, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in London
✨Tip Number 1
Get to know the company inside out! Research Barron McCann and understand their values, services, and the industries they support. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can boost your chances of landing that Field Service Technician role.
✨Tip Number 3
Prepare for the interview by practising common questions related to EPoS and IT support. Think about your past experiences and how they relate to the job description. We want you to showcase your problem-solving skills and customer-focused approach!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Field Service Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field-based engineering roles, especially in EPoS and IT. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Technician role. Share specific examples of how you've delivered great service in past roles and how you can bring that same energy to Barron McCann.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your confident communication style. We love candidates who can convey technical information clearly and effectively, so let your personality come through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Barron McCann!
How to prepare for a job interview at Precept Recruit
✨Know Your Tech
Brush up on your knowledge of EPoS and IT systems before the interview. Be ready to discuss specific hardware and software you've worked with, as well as any troubleshooting techniques you’ve mastered. This will show that you're not just a hands-on engineer but also a knowledgeable one.
✨Customer Service Focus
Since this role is all about delivering great service, prepare examples of how you've provided excellent customer support in the past. Think about situations where you turned a negative experience into a positive one, as this will highlight your problem-solving skills and customer-focused approach.
✨Show Your Independence
Field Service Technicians often work alone, so be ready to demonstrate your ability to manage your time and tasks effectively. Share experiences where you took ownership of a project or resolved an issue independently, showcasing your initiative and reliability.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the types of challenges you might face in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.
