At a Glance
- Tasks: Repair, service, and install IT hardware while providing top-notch customer support.
- Company: Join Barron McCann, a rapidly expanding independent IT service provider.
- Benefits: Enjoy a company car, monthly bonuses, fuel card, and overtime opportunities.
- Other info: Excellent career development in a supportive environment.
- Why this job: Be an ambassador for great service in a dynamic field-based role.
- Qualifications: Experience in customer service engineering and knowledge of EPoS systems required.
Do you want to join an exciting company, which is expanding quickly and looking for the right people to come and join our team? Somewhere where we develop individuals to be the best they can be and help them along their career path? In that case you'd be a great fit for Barron McCann. We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers.
As a member of our team, you will be based in the field covering the Limerick area, and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime. As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company.
Field Service Engineer responsibilities will include:
- Repair, service and installation of various IT hardware/ EPoS systems
- Planned and regular maintenance of all on-site equipment.
- Provide support and training to Customer as and when required.
- Provide exemplary levels of customer service
The ideal candidate will have:
- Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry.
- Excellent communication skills (written and verbal)
- Experience and knowledge of maintaining and installing EPoS equipment
- PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
- Due to the nature of this role, it is essential that applicants have a full driver’s license as you will receive a company car.
Field Services Technician in Limerick employer: Precept Recruit
Barron McCann is an exceptional employer that prioritises the growth and development of its employees, offering a dynamic work environment where individuals can thrive in their careers. As a Field Services Technician based in Limerick, you will enjoy a range of benefits including a company car, monthly bonuses, and opportunities for overtime, all while being part of a team that values excellent customer service and technical expertise. Join us to be part of a rapidly expanding independent IT service provider, where your contributions will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Field Services Technician in Limerick
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Precept Recruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Precept Recruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Services Technician in Limerick
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Precept Recruit:Your cover letter is your chance to shine! Tell us why you want to work at Precept Recruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Precept Recruit!
How to prepare for a job interview at Precept Recruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
