At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for our users.
- Company: Join Retail Assist, an award-winning tech company with a vibrant culture.
- Benefits: Enjoy 33 days of leave, flexible working, and great perks like discounted dental care.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Kickstart your IT career while making a real difference in customer service.
- Qualifications: Customer service experience and a passion for technology are essential.
The predicted salary is between 27000 - 27000 £ per year.
Requirements
- We have worked in a fast-paced Help Desk, Support Centre, or Retail environment.
- We thrive in a target-driven environment and have excellent customer service skills.
- We communicate effectively over the phone with people of varying IT expertise.
- We perform well under pressure and take ownership to achieve successful resolutions.
- We are tech-savvy and well-versed in hardware, software, databases, and remote access.
- We have a solid grasp of computer systems, mobile devices, and technology products.
- We can diagnose and resolve basic technical issues.
Responsibilities
- We serve as the first point of contact for Help Desk users.
- We answer incoming calls and emails and provide technical support and assistance.
- We troubleshoot issues using diagnostic tests and remote access.
- We work toward first-time resolution wherever possible.
- We respond swiftly to customer queries via email or phone.
- We determine the best solution based on customer-provided issue details.
- We diagnose system errors and other technical challenges.
- We keep detailed logs of events and problem resolutions.
- We follow up proactively to ensure customer satisfaction.
- We request feedback and monitor calls to improve our training methods.
- We perform software installations or updates to resolve issues.
Technologies
- Hardware
- Support
- Mobile
- Vue
More
We are Retail Assist, a growing, award-winning technology company founded in 1999.
We provide expert IT managed services and specialist software solutions to a wide range of clients, helping them deliver outstanding customer service.
Our clients include Harvey Nichols, Signet, Selfridges, Dufry, White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International, and many more.
This is a full-time role based in our team, with the flexibility to work from home and our Head Office, and it operates on a rotational shift basis covering one in three weekends.
We offer training and support to help build your career in IT, along with benefits including 33 days of annual leave inclusive of bank holidays, a travel pass loan, cycle to work scheme, free eye tests, discounted dental care, the option to buy additional holidays, and access to a childcare scheme.
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IT Helpdesk Call Analyst - Darley Abbey employer: Precept Recruit
Precept Recruit is an exceptional employer that prioritises a people-centric culture, fostering trust and respect among its employees. With a focus on transformation and growth, the HR Lead for Transformation & Culture Change will have the opportunity to make a significant impact while benefiting from a supportive work environment that encourages professional development and collaboration. Located in the UK, this role offers a unique chance to be part of a safety-first organisation committed to employee well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Helpdesk Call Analyst - Darley Abbey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Precept Recruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Precept Recruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace IT Helpdesk Call Analyst - Darley Abbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Precept Recruit:Your cover letter is your chance to shine! Tell us why you want to work at Precept Recruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Precept Recruit!
How to prepare for a job interview at Precept Recruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
