At a Glance
- Tasks: Lead technical support, manage complex issues, and build a scalable support team.
- Company: Precept Recruit, a forward-thinking company in Derby.
- Benefits: Competitive salary of £65,000 plus additional benefits.
- Other info: Hybrid role with opportunities for professional growth.
- Why this job: Shape the future of product support and collaborate with engineering teams.
- Qualifications: Strong troubleshooting skills and a customer-centric mindset.
The predicted salary is between 65000 - 65000 £ per year.
Precept Recruit is seeking a Lead Product Support Engineer in Derby, offering a salary of £65,000 plus benefits. This hybrid permanent position involves becoming the primary escalation point for technical support, managing complex customer issues while shaping a scalable support organization.
The role provides an opportunity to build a multi-tier support team, collaborate with engineering and product teams, and contribute to product development through feedback. A customer-centric approach and strong troubleshooting skills are essential.
Hybrid Product Support Lead — Build a Scalable ITIL Team employer: Precept Recruit
Precept Recruit is an exceptional employer that prioritises a people-centric culture, fostering trust and respect among its employees. With a focus on transformation and growth, the HR Lead for Transformation & Culture Change will have the opportunity to make a significant impact while benefiting from a supportive work environment that encourages professional development and collaboration. Located in the UK, this role offers a unique chance to be part of a safety-first organisation committed to employee well-being and success.
