At a Glance
- Tasks: Diagnose, repair, and maintain EPoS and IT equipment while delivering top-notch customer service.
- Company: Join Barron McCann, a trusted IT service provider with a focus on excellence.
- Benefits: Enjoy a company vehicle, bonuses, ongoing training, and tools provided.
- Other info: Supportive team culture with opportunities for personal and professional growth.
- Why this job: Work independently, solve problems, and make a real impact in a dynamic environment.
- Qualifications: Experience in field engineering and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions from helpdesk to rapid on-site response. We proudly support some of the UK's most recognisable brands across Retail, Hospitality, and Banking.
Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service.
What's in it for you?
- Company vehicle and fuel card
- Monthly and quarterly bonus schemes
- Overtime opportunities
- Full uniform and tools provided
- Ongoing training and development
- Opportunity to work with high-profile customers
The Role
As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Portsmouth region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador.
What You'll Be Doing
- Installing, maintaining, and repairing EPoS and IT hardware
- Carrying out proactive and scheduled maintenance visits
- Diagnosing faults and delivering fast, effective fixes
- Providing basic user guidance and support when required
- Delivering consistently high levels of customer service
What We're Looking For:
- Experience in a field-based engineering role (EPoS, IT, or similar)
- Background in Retail, Hospitality, or Leisure environments preferred
- Strong fault-finding and problem-solving skills
- Confident communication skills with a customer-focused approach
- Comfortable using Microsoft Office and learning new systems
Why Join Barron McCann?
We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day.
If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you.
Due to the nature of this role, it is essential that applicants have a full UK driver's license.
Field Service Technician in Humber employer: Precept Recruit
Barron McCann Ltd is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on service excellence, you will be part of a supportive team in the Portsmouth area, enjoying benefits such as a company vehicle, ongoing training, and opportunities to work with high-profile clients. The culture here fosters autonomy and encourages problem-solving, making it a rewarding environment for skilled engineers looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in Humber
✨Tip Number 1
Get to know the company! Research Barron McCann and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for practical assessments! As a Field Service Technician, you might face hands-on tests. Brush up on your technical skills and be ready to demonstrate your problem-solving abilities in real-time.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Technician in Humber
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field-based engineering roles, especially in EPoS and IT. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Technician role. Share specific examples of how you've delivered great service in past roles, and let us know why you’re excited about joining Barron McCann.
Show Off Your Communication Skills:Since this role involves interacting with customers, make sure your written application reflects your confident communication style. We appreciate clear and concise language that demonstrates your ability to connect with clients and provide top-notch support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Precept Recruit
✨Know Your Tech
Make sure you brush up on your knowledge of EPoS and IT systems. Familiarise yourself with common issues and solutions, as well as the specific equipment Barron McCann uses. This will show that you're not just a technician, but a proactive problem-solver.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be prepared to discuss how you've delivered excellent service in the past. Think of examples where you turned a negative situation into a positive experience for a customer. This will highlight your customer-focused approach.
✨Show Your Independence
As a Field Service Technician, you'll often be working alone. Be ready to talk about times when you've taken ownership of a project or resolved an issue without supervision. This will demonstrate your ability to work autonomously and efficiently.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture, team dynamics, and ongoing training opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you. Plus, it gives you a chance to engage with your interviewers!
