At a Glance
- Tasks: Provide top-notch technical support via phone and email to our clients.
- Company: Join Retail Assist, an award-winning tech company with a vibrant culture.
- Benefits: Enjoy 33 days of leave, travel loans, free eye tests, and discounted dental care.
- Other info: Dynamic role with excellent career growth opportunities and a supportive team.
- Why this job: Make a real impact while working from home or our lively office.
- Qualifications: Fluent French speaker with experience in fast-paced support environments.
Do you crave a dynamic role where you can work both from the cosy confines of your home and our vibrant Head Office? We're on the hunt for remarkable individuals to join our rapidly expanding team.
As a member of our accomplished team of Analysts, you'll serve as the first point of contact for our Help Desk users. You'll answer incoming calls and emails, offering technical support and assistance to our esteemed clients. Troubleshooting issues through diagnostic tests and remote access will be your forte, aiming for a first-time resolution whenever possible. Deliver top-notch, professional, and friendly service to support our stellar reputation and aspire to be the very best. We'll equip you with the training and support needed to further your career in the world of IT. This is a full-time position, that operates on a rotational shift basis covering 1 in 3 weekends on duty.
Role highlights:
- Swiftly respond to customer queries via email or phone.
- Expertly determine the best solution based on customer-provided issue details.
- Skillfully diagnose system errors and other technical challenges.
- Keep detailed logs of events and problem resolutions.
- Stay proactive with follow-ups, ensuring customer satisfaction.
- Request feedback and monitor calls to enhance our training methods.
- Perform software installations or updates to address issues.
Is this role for me?
- If you can confidently answer "Yes" to the following questions, this role is perfect for you:
- Can you write/speak French fluently?
- Have you worked in a fast-paced Help Desk/Support Centre or Retail environment?
- Do you thrive in a target-driven environment, boasting excellent customer service skills?
- Can you communicate effectively over the phone with individuals of varying IT expertise?
- Does pressure fuel your performance, turning challenges into victories?
- Do you revel in taking ownership to secure successful resolutions?
- Are you tech-savvy, well-versed in hardware, software, databases, and remote access?
- Do you have a solid grasp of computer systems, mobile devices, and tech products?
- Can you diagnose and resolve basic technical issues?
What's in it for you?
- Enjoy 33 days of annual leave (inclusive of bank holidays).
- Take advantage of our travel pass loan and cycle to work scheme.
- Keep your eyes in top shape with free eye tests.
- Join our discounted Dental Care Scheme.
- Explore the option to purchase additional holidays.
- Access our childcare scheme to ease your responsibilities.
Who are we?
Starting our life in 1999, Retail Assist is a growing, award-winning technology company. Whether it’s through our expert IT managed services, or our specialist software solutions, we work with a wide variety of clients to help them to deliver outstanding customer service. Some of our clients include Harvey Nichols, Signet, Selfridges, Dufry (World Duty Free Group), White Stuff, Best Food Logistics, Whistles, Hobbycraft, Mint Velvet, Vue International and many more.
If you're on the lookout for your next career leap and a chance to leave your mark, look no further—we're here, eagerly awaiting your arrival. Join us today.
French IT Helpdesk Call Analyst employer: Precept Recruit
Precept Recruit is an exceptional employer that prioritises a people-centric culture, fostering trust and respect among its employees. With a focus on transformation and growth, the HR Lead for Transformation & Culture Change will have the opportunity to make a significant impact while benefiting from a supportive work environment that encourages professional development and collaboration. Located in the UK, this role offers a unique chance to be part of a safety-first organisation committed to employee well-being and success.
StudySmarter Expert Advice🤫
We think this is how you could land French IT Helpdesk Call Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Precept Recruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Precept Recruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace French IT Helpdesk Call Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Precept Recruit:Your cover letter is your chance to shine! Tell us why you want to work at Precept Recruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Precept Recruit!
How to prepare for a job interview at Precept Recruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
