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- Tasks: Conduct technical site visits, diagnose faults, and mentor engineers in IT support.
- Company: Join arron McCann Ltd, a leading independent IT service provider with prestigious clients.
- Benefits: Enjoy discounted food, on-site parking, and sick pay while working on the road.
- Why this job: Make a real impact by solving tech issues and supporting a dynamic team.
- Qualifications: Experience with EPoS equipment and strong problem-solving skills are essential.
- Other info: Flexible hours with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
arron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street.
Main Duties and responsibilities:
- Carry out technical site visits as required for repairs on IT equipment
- Diagnose and carry out structured cabling or WiFi Fault repairs
- Attend fault calls where the local engineer does not have the required skill set
- Attend escalated break-fix and problem calls
- Diagnose and/or repair faults to component level, or whole unit replacement where required
- Conduct site surveys for WiFi installation and planned upgrades
- Planned and regular maintenance of all on site equipment
- Responsible for advice to employed engineer\’s queries
- Coaching and mentoring individual engineers to improve technical and soft skills
- Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required
- The ability to have technical conversations and effectively challenge and question to ensure the correct outcome
- Provide support for engineer\’s development plans to improve their capabilities
- Be prepared and available to undertake any relevant training as required
- Provide a timely, polite and effective service
- Provide on-call cover during evenings and weekends on a rotational basis
- There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement
Skills, Knowledge & Experience:
Essential:
- Experienceof maintaining and installing EPoS equipment
- Detailed knowledge of computer hardware (EPoS, PC\’s, IP networks, WiFi networks and Service Hardware)
- Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes
- Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible
- Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner
- Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions.
- Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company
- Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality
Desired:
- Previous experience of working within a mobile workforce
- Proficient in the use of Microsoft Office software
- Ability to quickly learn new software packages
- Due to the nature of the work, out of hours work will be required
- Extensive travelling within the area is required
- Occasional overnight stays
- Full UK driving license
Reference INDMP
Job Types: Full-time, Permanent
Benefits:
- Discounted or free food
- On-site parking
- Sick pay
Experience:
- EPoS: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
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Field Support Specialist employer: Precept Recruit
Contact Detail:
Precept Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Specialist
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who might know someone at arron McCann Ltd. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. Think of examples from your past experiences where you’ve solved problems or helped customers, as these will come in handy during the chat.
✨Tip Number 3
Show off your passion for tech! During interviews, let your enthusiasm for IT support shine through. Talk about the latest trends in EPoS systems or WiFi technology to demonstrate your knowledge and commitment to the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Field Support Specialist
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, make sure to read through the job description thoroughly. We want to see that you understand what we're looking for in a Field Support Specialist, so highlight your relevant experience and skills that match our needs.
Tailor Your CV and Cover Letter: Don’t just send out a generic CV! We love it when applicants tailor their documents to fit the role. Use keywords from the job description and showcase how your past experiences align with the responsibilities we’ve outlined.
Show Off Your Technical Skills: Since this role involves a lot of technical work, make sure to highlight your experience with EPoS equipment, computer hardware, and networking. We want to know how you can contribute to our team right from the get-go!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen on joining our team at arron McCann Ltd!
How to prepare for a job interview at Precept Recruit
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPoS equipment, computer hardware, and networking. Be ready to discuss specific examples of how you've diagnosed and repaired faults in the past. This will show that you’re not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to share experiences where you’ve gone above and beyond to meet customer needs. Highlight your ability to communicate clearly and effectively, as well as how you’ve handled challenging situations.
✨Demonstrate Your Problem-Solving Abilities
Think of a few scenarios where you faced technical challenges and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your analytical skills and decision-making process.
✨Be Ready for Practical Questions
Expect some hands-on questions or even a practical test during the interview. Brush up on your structured cabling and WiFi fault repair techniques. Being able to demonstrate your skills in a practical setting will set you apart from other candidates.
