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- Tasks: Support engineers and become a subject matter expert in IT services.
- Company: Barron McCann, an independent IT service provider with a strong reputation.
- Benefits: Competitive salary, flexible working hours, and opportunities for growth.
- Why this job: Join a dynamic team and make a real difference in IT support.
- Qualifications: Strong communication skills and a passion for technology.
- Other info: Exciting new roles available across the UK with great career prospects.
Barron McCann are excited to be recruiting for a Field Support Specialist in the Enfield (North London Area). Barron McCann have created 8 new Field Support Specialist roles across the UK to sit across both Projects and Service, supporting the engineers and becoming a subject matter expert.
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Barron McCann Ltd is an independent IT service provider offering a range of IT support services, from help desk through to rapid response on sight repair and maintenance; our customers are some of the most prestigious names on the high street.
What you will be doing:
Carrying out technical site visits as required for repairs on IT equipment
Diagnose and carry out structured cabling or WiFi Fault repairs
Attend fault calls where the local engineer does not have the required skill set
Attend escalated break-fix and problem calls
Diagnose and/or repair faults to component level, or whole unit replacement where required
Conduct site surveys for WiFi installation and planned upgrades
Planned and regular maintenance of all on site equipment
Responsible for advice to employed engineer\’s queries
Coaching and mentoring individual engineers to improve technical and soft skills
Responsible for ensuring all knowledge is current and up to date, and responsible for introducing new processes and equipment as required
The ability to have technical conversations and effectively challenge and question to ensure the correct outcome
Provide support for engineer\’s development plans to improve their capabilities
Be prepared and available to undertake any relevant training as required
Provide a timely, polite and effective service
Provide on-call cover during evenings and weekends on a rotational basis
There is a requirement to work at various heights, therefore, the ability to carry out work using ladders, and other such equipment is a requirement
Skills, Knowledge & Experience:
Essential:
Experience of maintaining and installing EPoS equipment
Detailed knowledge of computer hardware (EPoS, PC\’s, IP networks, WiFi networks and Service Hardware)
Planning and organisational skills; able to establish efficient and appropriate plans, and adapt quickly and effectively too unexpected changes
Customer service; understands and responds to customer needs (internal and external), and exceeds expectations where possible
Communication and team working; work co-operatively with others to achieve a common goal, and communicate information in a clear, concise and accurate manner
Problem solving and decision making; analyse information appropriately in order to find the best solution, and take a balanced view to reach logical conclusions and make relevant decisions. xiskglj
Commercial and organisational focus; demonstrate an understanding of overall business and commercial issues facing the company
Commitment to results; committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality
Desired:
Previous experience of working within a mobile workforce
Proficient in the use of Microsoft Office software
Ability to quickly learn new software packages
Due to the nature of the work, out of hours work will be required
Extensive travelling within the area is required
Occasional overnight stays
Full UK driving license
With this being a field based role a driving licence is essential as you will be given a company vehicle.
If this role is of interest, apply today to avoid disappointment
Field Support Specialist employer: Precept Recruit
Contact Detail:
Precept Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Barron McCann on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Field Support Specialists. We should also think about our own experiences that showcase our problem-solving skills and technical know-how.
✨Tip Number 3
Show off your passion for IT support! During interviews, let us share why we love helping others with tech issues. Our enthusiasm can really set us apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep track of our application status easily!
We think you need these skills to ace Field Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Support Specialist role. Highlight relevant experience and skills that match the job description, so we can see how you fit into our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background makes you the perfect fit for Barron McCann.
Showcase Your Technical Skills: As a Field Support Specialist, technical know-how is key. Be sure to mention any specific IT support services or tools you've worked with that relate to the position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Precept Recruit
✨Know Your Tech Inside Out
As a Field Support Specialist, you'll need to be well-versed in IT support services. Brush up on the latest technologies and solutions that Barron McCann offers. Be ready to discuss how you've tackled technical issues in the past and how you can apply that knowledge to support their engineers.
✨Showcase Your Problem-Solving Skills
During the interview, expect scenario-based questions that test your problem-solving abilities. Prepare examples from your previous experience where you successfully resolved technical challenges. This will demonstrate your capability to think on your feet and provide effective support.
✨Understand the Company Culture
Research Barron McCann's values and work culture. Tailor your responses to reflect how you align with their mission and how you can contribute positively to their team. Showing that you fit into their culture can set you apart from other candidates.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, ongoing projects, or the tools they use. This not only shows your interest in the role but also gives you a better understanding of what to expect if you join their team.
