At a Glance
- Tasks: Diagnose, repair, and maintain EPoS and IT equipment while delivering top-notch customer service.
- Company: Join Barron McCann, a trusted IT service provider with a focus on excellence.
- Benefits: Enjoy a company vehicle, bonuses, overtime, and ongoing training.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Experience in field engineering and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 £ per year.
Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions—from helpdesk to rapid on-site response. We proudly support some of the UK's most recognisable brands across Retail, Hospitality, and Banking.
Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service.
What's in it for you?
- Company vehicle and fuel card
- Monthly and quarterly bonus schemes
- Overtime opportunities
- Full uniform and tools provided
- Ongoing training and development
- Opportunity to work with high-profile customers
The Role
As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador.
What You'll Be Doing
- Installing, maintaining, and repairing EPoS and IT hardware
- Carrying out proactive and scheduled maintenance visits
- Diagnosing faults and delivering fast, effective fixes
- Providing basic user guidance and support when required
- Delivering consistently high levels of customer service
What We're Looking For:
- Experience in a field-based engineering role (EPoS, IT, or similar)
- Background in Retail, Hospitality, or Leisure environments preferred
- Strong fault-finding and problem-solving skills
- Confident communication skills with a customer-focused approach
- Comfortable using Microsoft Office and learning new systems
Why Join Barron McCann?
We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day.
If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you. Due to the nature of this role, it is essential that applicants have a full UK driver's license.
Field Service Technician (City) employer: Precept Recruit
Barron McCann Ltd is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on service excellence, you will be part of a supportive team that values your skills and offers ongoing training and development opportunities. Enjoy the benefits of a company vehicle, bonus schemes, and the chance to work with high-profile clients in a dynamic environment across the Belfast region.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician (City)
✨Tip Number 1
Get to know the company inside out! Research Barron McCann and understand their values, services, and the industries they serve. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! When you get the chance to meet with hiring managers or recruiters, be ready to explain how your skills and experience make you the perfect fit for the Field Service Engineer role. Keep it concise but impactful!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up! After interviews or networking events, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Service Technician (City)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field-based engineering roles, especially in EPoS and IT. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities and customer service experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Field Service Engineer role. Share specific examples of how you've delivered great service in past roles, and let us know why you’re excited about joining Barron McCann.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your confident communication style. We want to see that you can convey technical information clearly and effectively, so keep it professional yet approachable!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Barron McCann and what we stand for!
How to prepare for a job interview at Precept Recruit
✨Know Your Tech
Brush up on your knowledge of EPoS and IT systems before the interview. Be ready to discuss specific hardware and software you've worked with, as well as any troubleshooting techniques you’ve mastered. This will show that you're not just a candidate, but a potential asset to their team.
✨Customer Service Focus
Since this role is all about delivering great service, prepare examples of how you've provided excellent customer support in the past. Think of situations where you turned a negative experience into a positive one. This will highlight your customer-focused approach and problem-solving skills.
✨Show Your Independence
As a Field Service Technician, you'll be working autonomously. Be ready to share experiences where you took ownership of a project or resolved an issue without much supervision. This demonstrates your ability to thrive in a self-directed environment, which is key for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training opportunities, and the types of clients you’ll be working with. This shows your genuine interest in the role and helps you assess if the company is the right fit for you too.
