At a Glance
- Tasks: Repair and maintain IT hardware while providing top-notch customer service.
- Company: Join Barron McCann Ltd, a leading independent IT service provider.
- Benefits: Enjoy a company car, bonuses, fuel card, uniform, and overtime pay.
- Other info: Work in a dynamic environment with opportunities for growth and development.
- Why this job: Be the face of our brand, making a real difference in customer satisfaction.
- Qualifications: Experience in customer service engineering and a full UK driver’s license required.
The predicted salary is between 30000 - 42000 £ per year.
Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Engineers.
As a member of our team, you will be based in the field, covering the Peterborough / Kings Lynn area. You will benefit from a company car, monthly bonus, quarterly bonus, fuel card, full uniform plus additional Company benefits and overtime.
As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company.
Field Service Engineer responsibilities will include:
- Repair, service and installation of various IT hardware/ EPoS systems
- Planned and regular maintenance of all on-site equipment
- Provide support and training to Customer as and when required
- Provide exemplary levels of customer service
The ideal candidate will have:
- Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry
- Excellent communication skills (written and verbal)
- Experience and knowledge of maintaining and installing EPoS equipment
- PC literate (all MS Office suite) and aptitude to pick up new software packages quickly
- Due to the nature of this role, it is essential that applicants have a full UK driver’s license
Field Service Technician in King's Lynn employer: Precept Recruit
Barron McCann Ltd is an exceptional employer, offering a dynamic work environment where Field Service Technicians can thrive. With a strong focus on employee growth and development, we provide comprehensive training and support, alongside competitive benefits such as a company car, bonuses, and overtime opportunities. Our commitment to excellence in service, combined with our reputation in the Retail, Hospitality, and Banking sectors, makes us a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in King's Lynn
✨Tip Number 1
Get to know the company inside out! Research Barron McCann Ltd, their services, and their clients. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, being able to explain technical stuff in a simple way is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Show off your hands-on experience! If you've worked with EPoS systems or IT hardware before, make sure to highlight those experiences in conversations. Real-life examples can really impress potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Field Service Technician in King's Lynn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field-based customer service roles, especially in Retail or Hospitality. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Field Service Technician role and how your background makes you a perfect fit. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear, concise language and check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Precept Recruit
✨Know Your Tech
Brush up on your knowledge of EPoS systems and IT hardware. Be ready to discuss your experience with these technologies, as well as any troubleshooting you've done in the past. Showing that you understand the tools you'll be working with will impress the interviewers.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you resolved issues or went above and beyond for a client. This will demonstrate your ability to represent the company positively.
✨Practice Your Communication Skills
Excellent communication is crucial for a Field Service Technician. Practice explaining technical concepts in simple terms, as you may need to train customers on how to use their equipment. Clear and concise communication can set you apart from other candidates.
✨Plan Your Journey
Since the role covers the Peterborough / Kings Lynn area, make sure you know the locations you might be visiting. Plan your route and consider potential traffic issues. Being punctual shows professionalism and respect for the customer's time, which is vital in this role.
