At a Glance
- Tasks: Repair and maintain IT hardware while providing top-notch customer service.
- Company: Barron McCann Ltd, a leading independent IT service provider.
- Benefits: Company car, monthly bonuses, fuel card, uniform, and overtime pay.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and work with prestigious clients in retail and hospitality.
- Qualifications: Experience in customer service engineering and knowledge of EPoS systems.
Field Service Engineer EPoS & IT Support
Candidates should take the time to read all the elements of this job advert carefully Please make your application promptly.
Portsmouth Area
Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutionsfrom helpdesk to rapid on-site response. We proudly support some of the UKs most recognisable brands across Retail, Hospitality, and Banking.
Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service.
Whats in it for you?
Company vehicle and fuel card
Monthly and quarterly bonus schemes
Overtime opportunities
Full uniform and tools provided
Ongoing training and development
Opportunity to work with high-profile customers
The Role
As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Portsmouth region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience.
You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador.
What Youll Be Doing
- Installing, maintaining, and repairing EPoS and IT hardware
- Carrying out proactive and scheduled maintenance visits
- Diagnosing faults and delivering fast, effective fixes
- Providing basic user guidance and support when required
- Delivering consistently high levels of customer service
What Were Looking For:
- Experience in a field-based engineering role (EPoS, IT, or similar)
- Background in Retail, Hospitality, or Leisure environments preferred
- Strong fault-finding and problem-solving skills
- Confident communication skills with a customer-focused approach
- Comfortable using Microsoft Office and learning new systems
Why Join Barron McCann?
We are known for our service excellence, and that starts with our people. xiskglj You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day.
If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you.
Due to the nature of this role, it is essential that applicants have a full UK drivers license.
Field Service Technician employer: Precept Recruit
Precept Recruit is an exceptional employer located in Derby, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong commitment to employee development, you will have access to ongoing training and growth opportunities within the Wills and Estates sector, all while being part of a supportive team culture that values compliance and high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician
✨Tip Number 1
Get to know the company! Research Barron McCann Ltd and understand their services and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the practical side of things. As a Field Service Technician, you’ll need to demonstrate your technical skills. Brush up on your knowledge of EPoS systems and be ready to discuss your hands-on experience during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Barron McCann Ltd.
We think you need these skills to ace Field Service Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in field service roles, especially in Retail or Hospitality. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re excited about the Field Service Technician role and how your background makes you a perfect fit. Keep it friendly and professional – we love a bit of personality!
Show Off Your Communication Skills:Since excellent communication is key in this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We want to see that you can communicate effectively, even on paper!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Precept Recruit
✨Know Your Tech
Brush up on your knowledge of EPoS systems and IT hardware. Be ready to discuss your experience with specific equipment and how you've handled repairs or installations in the past. This shows you're not just technically minded, but also passionate about the field.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent service in previous roles. Think about times you went above and beyond to help a customer or resolved a tricky situation. This will highlight your ability to be an ambassador for the company.
✨Practice Your Communication Skills
Excellent communication is crucial for this position. Practice explaining technical concepts in simple terms, as you may need to train customers on using their equipment. Clear and confident communication can set you apart from other candidates.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to field service. For example, how would you handle a customer who is unhappy with a repair? Prepare structured responses that demonstrate your problem-solving skills and ability to stay calm under pressure.
