At a Glance
- Tasks: Repair and maintain IT hardware while providing top-notch customer service.
- Company: Join Barron McCann, a rapidly expanding independent IT service provider.
- Benefits: Enjoy a competitive salary, company car, fuel card, and monthly bonuses.
- Other info: Great career development opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in the tech industry.
- Qualifications: Experience in customer service engineering and a full UK driver’s license required.
The predicted salary is between 25500 - 27500 £ per year.
Salary: £25,500.00-£27,500.00 per year, OTE £29,000 to £33,000 + Car & Fuel Card
Do you want to join an exciting company, which is expanding quickly and looking for the right people to come and join our team? Somewhere where we develop individuals to be the best they can be and help them along their career path? In that case you'd be a great fit for Barron McCann.
We are an independent IT Service provider offering a range of award-winning EPoS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service and are now expanding our operations seeking enthusiastic technically minded individuals to join us as Field Service Technicians & Field Service Engineers.
As a member of our team, you will be based in the field covering the Derby area, and benefit from a Company Car, monthly bonus, Fuel Card, full uniform plus additional company benefits and overtime.
As a Field Service Engineer, you will attend Customer sites ensuring that allocated calls are handled professionally and efficiently whilst resolving them in a timely manner, providing great service as an ambassador for our company.
Field Service Engineer responsibilities will include:
- Repair, service and installation of various IT hardware/ EPoS systems
- Planned and regular maintenance of all on-site equipment.
- Provide support and training to Customer as and when required.
- Provide exemplary levels of customer service
The ideal candidate will have:
- Experience in a field-based customer service engineering role, ideally in the Retail, Hospitality or Leisure industry.
- Excellent communication skills (written and verbal)
- Experience and knowledge of maintaining and installing EPoS equipment
- PC literate (all MS Office suite) and aptitude to pick up new software packages quickly.
- Due to the nature of this role, it is essential that applicants have a full UK driver’s license.
Job Types: Full-time, Permanent
Benefits: Company car
Licence/Certification: Driving Licence (required)
Field Service Engineer employer: Precept Recruit
Precept Recruit is an exceptional employer located in Derby, offering a dynamic hybrid work environment that fosters collaboration and innovation. With a strong commitment to employee development, you will have access to ongoing training and growth opportunities within the Wills and Estates sector, all while being part of a supportive team culture that values compliance and high-quality service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Get to know the company inside out! Research Barron McCann, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Field Service Engineer role.
✨Tip Number 3
Prepare for practical assessments! As a Field Service Engineer, you might face technical tests. Brush up on your EPoS systems knowledge and be ready to demonstrate your problem-solving skills. Practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the team at Barron McCann. Don’t miss out on this opportunity!
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Service Engineer role. Highlight any relevant experience in IT support, EPoS systems, or customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Barron McCann and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts well. We want to see that you can communicate effectively, even on paper!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Precept Recruit
✨Know Your Tech
Brush up on your knowledge of EPoS systems and IT hardware. Be ready to discuss your experience with installation and maintenance, as well as any specific challenges you've faced in previous roles. This will show that you're not just technically minded but also proactive in problem-solving.
✨Show Off Your Customer Service Skills
Since this role is all about providing great service, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and ability to handle difficult situations with ease.
✨Research Barron McCann
Familiarise yourself with Barron McCann's services and their reputation in the industry. Knowing their key clients and recent projects can help you tailor your answers and demonstrate your genuine interest in the company.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about their training programmes, team culture, or future expansion plans. It shows that you're engaged and serious about the opportunity.
