At a Glance
- Tasks: Build strong relationships with top UK retailers and help them succeed with our tech solutions.
- Company: Join Retail247, a leading retail technology consultancy in a supportive, hybrid work environment.
- Benefits: Enjoy 33 days annual leave, personal development opportunities, and a performance-related bonus.
- Other info: Collaborative culture with excellent growth opportunities and a focus on employee wellbeing.
- Why this job: Kickstart your career in a dynamic team while making a real impact in retail technology.
- Qualifications: Ideal for graduates; customer-facing experience and a passion for tech are a plus.
Precept Recruit are proud to be representing Retail247 - a retail technology consultancy and SaaS provider dedicated to helping retailers improve operational efficiency and drive sustainable growth - in finding a graduate to join their client services team.
Partnering with leading retail brands, they deliver innovative technology solutions and process transformation across product and stock operations. Combining deep retail expertise with cloud-based technology, Retail247 has developed two core platforms: Origin, a Product Information Management (PIM) solution, and Archean, a Stock Management solution. As part of the Barron McCann Group, Retail247 now offers an even broader range of retail technology and support services.
Their approach combines consultancy-led insight with practical technology delivery, ensuring solutions are tailored to real-world retail challenges and implemented for long-term success. With a proven track record of delivering measurable results, Retail247 helps retailers build agile, future-ready operations in an evolving retail landscape.
Role Overview
As part of the Client Services team, you'll become a trusted partner to some of the UK's best-known retailers. You'll build strong customer relationships, help clients maximise the value of our software and consultancy services, and work alongside Product, Delivery and Support teams to ensure every customer has an outstanding experience. This is a varied role offering genuine career development within a growing retail technology business. If you're starting your career they'll provide the support, training, and opportunities to help you succeed.
Who We're Looking For
They are more interested in your potential than ticking every box. You'll enjoy this role if you:
- Enjoy building relationships and helping people succeed.
- Are naturally organised and proactive.
- Like solving problems and finding practical solutions.
- Communicate confidently with a wide range of people.
- Take ownership of your work and follow things through.
- Are curious about technology and how retailers operate.
- Enjoy working collaboratively as part of a close-knit team.
- Want to develop your career in Client Services within a growing technology business.
If you don't meet every requirement but believe you'd be a great fit, we'd still love to hear from you.
What you'll be doing
- Build trusted, long-term relationships with your customer portfolio.
- Organise, lead and document regular client meetings.
- Be the trusted advisor and primary point of contact for your customers.
- Develop a strong understanding of each customer's business objectives and become a trusted partner in helping them achieve success.
- Coordinate with Product, Delivery and Support teams to ensure customers receive an excellent service.
- Monitor customer health and proactively manage risks, issues, and escalations.
- Maintain accurate customer records, actions, and account plans within HubSpot and Smartsheet.
- Prepare customer reports and insights to support service reviews and Quarterly Business Reviews (QBRs).
- Communicate customer expectations, feedback and priorities with Product and Development teams.
- Proactively identify opportunities for account growth through additional products, consultancy, and services.
- Take ownership of customer issues through to resolution, engaging the appropriate teams where required.
- Help customers maximise value by introducing relevant product enhancements and best practice.
- Support the delivery of Quarterly Business Reviews (QBRs).
- Infrequent travel to client sites.
Required Skills and Experience
We're keen to see applications from graduates and early-career professionals. Experience in any of the following would be beneficial:
- Customer-facing roles.
- Account management.
- Retail.
- Hospitality.
- Project coordination.
- Customer Success.
- Technology or SaaS environments.
Skills
- Excellent written and verbal communication.
- Presentation skills.
- Strong organisation and time management.
- Comfortable using Microsoft Excel and business systems.
- Ability to manage multiple priorities.
Personal Attributes
- Proactive attitude.
- Strong problem-solving skills.
- Team player.
- Curious and eager to learn.
- Takes ownership and follows things through.
- Passionate about delivering an exceptional customer experience.
Desirable Skills and Experience
- Retail experience.
- Experience using CRM tools such as HubSpot.
- Experience supporting software implementation or projects.
- Experience working within a SaaS or technology business.
- Bachelor's degree or Level 5/6 apprenticeship.
- Public speaking.
- Event coordination.
What Success Looks Like
In your first 12 months you'll:
- Build trusted relationships across your customer portfolio.
- Develop a strong understanding of Retail247's products and services.
- Confidently lead customer meetings and service reviews.
- Help customers maximise the value of the solutions.
- Contribute to excellent customer satisfaction and successful contract renewals.
Why R247?
- Work with some of the UK's leading retail brands.
- Join a supportive and collaborative team.
- Hybrid working policy.
- Personal development opportunities.
- Performance-related bonus.
- Office-based gym.
- Team socials.
- 33 days annual leave.
- Pension package.
- Employee Wellbeing platform including Cycle to Work scheme.
- Access to private health insurance.
This is a great company to join, you will be very well looked after by a supportive team and will benefit from lots of opportunities for development and growth.
Apply today to avoid disappointment.
Client Services Executive (Graduate) employer: Precept Recruit
Retail247 is an exceptional employer that prioritises the growth and development of its employees within a dynamic and supportive work environment. Located in the vibrant King's Cross area of London, the company offers a hybrid working model, generous annual leave, and a range of benefits including a performance-related bonus and access to private health insurance. As part of a close-knit team, you'll have the opportunity to build meaningful relationships with leading retail brands while receiving comprehensive training and support to kickstart your career in client services.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive (Graduate)
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Precept Recruit value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Precept Recruit a taste of how you handle customer queries.
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✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Precept Recruit.
We think you need these skills to ace Client Services Executive (Graduate)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Precept Recruit!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Precept Recruit
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
