At a Glance
- Tasks: Build strong relationships with top UK retailers and ensure they maximise our software's value.
- Company: Join Retail247, a leading retail tech consultancy transforming the industry.
- Benefits: Enjoy hybrid work, personal development, performance bonuses, and a supportive team culture.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
- Why this job: Make a real impact by helping retailers thrive with innovative technology solutions.
- Qualifications: Experience in client-facing roles and a passion for customer success are essential.
Company Overview
We are representing Retail247 - a retail technology consultancy and SaaS provider dedicated to helping retailers improve operational efficiency and drive sustainable growth. Partnering with leading retail brands, they deliver innovative technology solutions and process transformation across product and stock operations. Combining deep retail expertise with cloud-based technology, Retail247 has developed two core platforms: Origin, a Product Information Management (PIM) solution, and Archean, a Stock Management solution. As part of the Barron McCann Group, Retail247 now offers an even broader range of retail technology and support services. Their approach combines consultancy-led insight with practical technology delivery, ensuring solutions are tailored to real-world retail challenges and implemented for long-term success. With a proven track record of delivering measurable results, Retail247 helps retailers build agile, future-ready operations in an evolving retail landscape.
Role Overview
As a Client Services Executive, you will become a trusted partner to some of the UK's best-known retailers, managing and developing key customer relationships while ensuring clients maximise the value of our software and consultancy services. Working closely with Product, Delivery and Support teams, you will take ownership of a portfolio of customer accounts, acting as their primary point of contact and advocate within Retail247. You'll play a key role in driving customer satisfaction, retention, growth and long-term success.
This is an excellent opportunity for an experienced customer-facing professional with a background in Customer Success, Account Management, Client Services or a similar role within a SaaS, technology or retail-focused business.
What you will be doing
- Build trusted, long-term relationships with your customer portfolio.
- Act as the trusted advisor and primary point of contact for your customers.
- Develop a strong understanding of each customer's business objectives and help them achieve success through Retail247's products and services.
- Coordinate with Product, Delivery and Support teams to ensure customers receive an outstanding service experience.
- Monitor customer health and proactively manage risks, issues and escalations.
- Prepare customer reports and insights to support service reviews and Quarterly Business Reviews (QBRs).
- Communicate customer feedback, priorities and requirements to Product and Development teams.
- Identify opportunities for account growth through additional products, consultancy and services.
- Take ownership of customer issues through to resolution, engaging the appropriate teams where required.
- Undertake occasional travel to customer sites as required.
Who We're Looking For
We're looking for an experienced Client Services professional who is passionate about building long-term customer relationships and delivering exceptional service. You'll thrive in this role if you:
- Have experience managing customer relationships within a client-facing role.
- Enjoy building trusted partnerships and helping customers achieve their objectives.
- Are highly organised and proactive in managing multiple priorities.
- Communicate confidently with stakeholders at all levels.
- Take ownership of customer outcomes and follow through on commitments.
- Have strong problem-solving skills and a commercial mindset.
- Are comfortable working collaboratively across multiple teams.
- Have an interest in technology and understanding how businesses operate.
- Are motivated by delivering measurable value and creating positive customer experiences.
Required Skills and Experience
To be successful in this role, you will ideally have:
- Experience in a client-facing role.
- Experience managing customer relationships and service delivery.
- Experience working within a SaaS, technology, consultancy or retail environment.
- A track record of building strong customer relationships and delivering excellent customer outcomes.
Skills
- Excellent written and verbal communication skills.
- Strong presentation and stakeholder management skills.
- Excellent organisation and time management.
- Ability to manage multiple priorities and deadlines.
- Strong commercial awareness and customer focus.
- Comfortable using Microsoft Excel and business systems.
- Experience using CRM platforms and customer management tools.
Personal Attributes
- Proactive and self-motivated.
- Strong problem-solving and analytical skills.
- Relationship-driven and customer-focused.
- Collaborative team player.
- Takes ownership and accountability.
- Professional, resilient and adaptable.
- Passionate about delivering an exceptional customer experience.
Desirable Skills and Experience
- Retail industry experience.
- Experience using HubSpot or similar CRM platforms.
- Experience supporting software implementations or business transformation projects.
- Experience working within a SaaS or technology business.
- Experience delivering Quarterly Business Reviews (QBRs).
- Commercial experience identifying upsell or account growth opportunities.
- Experience engaging with senior stakeholders and decision-makers.
Why Join R247?
- Work with some of the UK's leading retail brands.
- Join a supportive and collaborative team.
- Hybrid working policy.
- Personal development opportunities.
- Performance-related bonus.
- Office-based gym.
- Team socials.
- Annual leave allowance.
- Pension package.
- Employee Wellbeing platform including Cycle to Work scheme.
- Access to private health insurance.
This is a great business to work for and a brilliant role, apply today to avoid disappointment.
Client Services Executive employer: Precept Recruit
Retail247 is an exceptional employer located in the vibrant King's Cross, London, offering a hybrid working environment that promotes flexibility and work-life balance. With a strong focus on employee development, you will have access to personal growth opportunities, a supportive team culture, and benefits such as performance-related bonuses, private health insurance, and a well-being platform. Join us to work with leading retail brands and make a meaningful impact in the retail technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Executive
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Precept Recruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Precept Recruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Precept Recruit:Your cover letter is your chance to shine! Tell us why you want to work at Precept Recruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Precept Recruit!
How to prepare for a job interview at Precept Recruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
