At a Glance
- Tasks: Diagnose, repair, and maintain EPoS and IT equipment while delivering top-notch customer service.
- Company: Barron McCann Ltd, a trusted IT service provider with a focus on excellence.
- Benefits: Company vehicle, bonuses, overtime, full uniform, tools, and ongoing training.
- Other info: Enjoy autonomy and variety while working with high-profile customers.
- Why this job: Join a dynamic team and make a real impact in the tech support world.
- Qualifications: Experience in field engineering, strong problem-solving skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions from helpdesk to rapid on-site response. We proudly support some of the UK's most recognisable brands across Retail, Hospitality, and Banking.
Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service.
What's in it for you?
- Company vehicle and fuel card
- Monthly and quarterly bonus schemes
- Overtime opportunities
- Full uniform and tools provided
- Ongoing training and development
- Opportunity to work with high-profile customers
The Role
As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Belfast region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador.
What You'll Be Doing
- Installing, maintaining, and repairing EPoS and IT hardware
- Carrying out proactive and scheduled maintenance visits
- Diagnosing faults and delivering fast, effective fixes
- Providing basic user guidance and support when required
- Delivering consistently high levels of customer service
What We're Looking For:
- Experience in a field-based engineering role (EPoS, IT, or similar)
- Background in Retail, Hospitality, or Leisure environments preferred
- Strong fault-finding and problem-solving skills
- Confident communication skills with a customer-focused approach
- Comfortable using Microsoft Office and learning new systems
Why Join Barron McCann?
We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day.
If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you. Due to the nature of this role, it is essential that applicants have a full UK driver's license.
Field Service Technician in Belfast employer: Precept Recruit
Barron McCann Ltd is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on service excellence, you will be part of a supportive team that values your skills and offers ongoing training and development opportunities. Enjoy the benefits of a company vehicle, bonus schemes, and the chance to work with high-profile customers in the vibrant Belfast area, making every day rewarding and impactful.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Technician in Belfast
✨Tip Number 1
Get to know the company! Research Barron McCann and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for practical assessments! As a Field Service Technician, you might face hands-on tests. Brush up on your EPoS and IT skills, and be ready to demonstrate your problem-solving abilities in real-time.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Field Service Technician in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Field Service Technician role. Highlight any relevant experience in EPoS or IT support, and don’t forget to mention your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about this role and how your background makes you the perfect fit. Be sure to mention your problem-solving skills and any experience in retail or hospitality.
Show Off Your Technical Skills:We want to see your technical know-how! Include specific examples of how you've diagnosed and repaired equipment in the past. This will help us understand your hands-on experience and confidence in the field.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Barron McCann!
How to prepare for a job interview at Precept Recruit
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to EPoS and IT systems. Familiarise yourself with common issues and solutions, as well as the specific equipment Barron McCann uses. This will show that you're not just a candidate, but a potential problem-solver.
✨Show Off Your Customer Service Skills
Since this role is all about delivering great service, be ready to share examples of how you've provided excellent customer support in the past. Think of situations where you turned a negative experience into a positive one, as this will highlight your customer-focused approach.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you'd handle specific situations on the job. For instance, how would you deal with a frustrated customer or a technical issue that needs immediate attention? Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Dress the Part
Even though you'll be working in the field, it's important to make a good first impression. Dress smartly for the interview to convey professionalism. It shows that you take the opportunity seriously and respect the company’s values.
