At a Glance
- Tasks: Support the ServiceNow platform, resolve user queries, and assist with system enhancements.
- Company: Join a forward-thinking tech company focused on digital transformation.
- Benefits: Competitive salary, hybrid work, structured training, and career progression opportunities.
- Other info: Collaborative environment with opportunities for ServiceNow certifications and professional growth.
- Why this job: Kickstart your tech career with hands-on training and exposure to leading digital platforms.
- Qualifications: Recent graduates with a degree in tech-related fields and a passion for digital innovation.
The predicted salary is between 25650 - 31350 £ per year.
Graduate ServiceNow Support Analyst
Competitive Salary | Derby (Hybrid) | Permanent
We are continuing to invest heavily in our ServiceNow platform and digital transformation capabilities. As part of this growth, we are looking to appoint a Graduate ServiceNow Support Analyst on a permanent basis.
This is an exciting opportunity for a recent graduate looking to begin a career within technology, platform support, and enterprise applications. You'll receive hands-on training, work alongside experienced ServiceNow professionals, and gain exposure to one of the world's leading digital workflow platforms.
Role Summary
As a Graduate ServiceNow Support Analyst, you will support the day-to-day operation of the ServiceNow platform, helping to resolve user queries, investigate incidents, and assist with system configuration and enhancement activities.
Working closely with platform specialists, developers, business stakeholders, and third-party partners, you will develop your technical knowledge while contributing to the ongoing success of a business-critical platform.
This role offers an excellent foundation for a long-term career within ServiceNow and could lead to opportunities as a ServiceNow Developer, Technical Consultant, Platform Administrator, or Business Analyst.
Key Responsibilities
• Provide first-line support for ServiceNow users across the business.
• Assist in the investigation and resolution of platform incidents and service requests.
• Log, triage, and prioritise support tickets.
• Monitor platform performance and escalate issues where appropriate.
• Support platform testing, upgrades, and enhancement activities.
• Assist with maintaining system documentation, user guides, and knowledge articles.
• Work with senior team members to identify recurring issues and potential improvements.
• Learn ServiceNow administration and configuration best practices.
• Participate in training and development programmes to build ServiceNow expertise.
• Collaborate with colleagues across technology and business teams to deliver excellent user support.
Exposure To
• ITSM (IT Service Management)
• CSM (Customer Service Management)
• CMDB
• Asset Management
• Knowledge Management
• Service Portal
• Integration Hub
• Flow Designer
• Reporting & Dashboards
• Performance Analytics
• Custom Applications
About You
We're looking for enthusiastic graduates who are passionate about technology and eager to build a career in digital platforms and IT services.
You may have:
• A degree in Computer Science, Information Technology, Business Information Systems, Software Engineering, Cyber Security, or a related discipline.
• A genuine interest in technology, digital transformation, and enterprise systems.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• The ability to learn quickly and work collaboratively within a team.
• Strong attention to detail and organisational skills.
Desirable Skills
• Basic understanding of IT Service Management or ITIL principles.
• Exposure to JavaScript, programming, or scripting through studies or personal projects.
• Knowledge of databases, APIs, or system integrations.
• Experience using service desk, ticketing, or workflow management tools.
• Relevant university projects, internships, placements, or work experience within technology.
What You'll Receive
• Structured training and mentoring from experienced ServiceNow professionals.
• Clear career progression opportunities.
• Exposure to enterprise-scale technology platforms.
• Support towards ServiceNow certifications.
• Hybrid working environment.
• Competitive salary and benefits package.
Key Competencies
• Customer Focus
• Problem Solving
• Communication Skills
• Curiosity and Willingness to Learn
• Teamwork and Collaboration
• Attention to Detail
• Adaptability
Graduate ServiceNow Platform Support Analyst (1st / 2nd Line) in Derby employer: Precept Recruit Careers
Join a forward-thinking company in Derby, East Midlands, where your role as a Microsoft 365 & Cloud Administrator will not only enhance your technical skills but also contribute significantly to our digital transformation and security initiatives. We offer a dynamic work culture that values innovation, provides hybrid flexibility, and supports your professional growth through continuous learning opportunities and collaboration with cross-functional teams. With a competitive salary and comprehensive benefits, this is an excellent opportunity for IT professionals looking to make a meaningful impact in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate ServiceNow Platform Support Analyst (1st / 2nd Line) in Derby
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Precept Recruit Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Precept Recruit Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Precept Recruit Careers!
✨Direct Apply to Precept Recruit Careers
Let's not forget to apply directly through the Precept Recruit Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Graduate ServiceNow Platform Support Analyst (1st / 2nd Line) in Derby
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Precept Recruit Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Precept Recruit Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Precept Recruit Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
