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- Tasks: Engage with clients, manage requests, and ensure top-notch service delivery.
- Company: Join PREAH Building Services, a leader in facilities management.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with mentorship opportunities.
- Why this job: Be the go-to person for client needs and make a real difference.
- Qualifications: Experience in facilities management and strong communication skills.
The predicted salary is between 28800 - 43200 £ per year.
Helpdesk Administrator Role & Responsibilities:
- Engage with clients to understand their facilities management needs and allocate appropriate resources.
- Manage inbound calls and emails, logging all details accurately in the CAFM (Computer Aided Facilities Management) system, currently using Joblogic.
- Provide updates to clients regarding the status of their requests and planned works.
- Ensure service level agreements (SLAs) are adhered to and elevate issues where necessary.
Job Management & Scheduling:
- Schedule reactive and planned maintenance jobs using the CAFM system.
- Coordinate with engineers and subcontractors to ensure timely attendance and job completion.
- Update job records in the CAFM system with real-time information on progress and completion.
- Monitor outstanding jobs and proactively communicate with stakeholders.
CRM & Administrative Duties:
- Maintain accurate client and job information within our CAFM system.
- Generate reports from our CAFM system on job status, SLA compliance, and customer satisfaction.
- Assist with the administration of compliance documentation and service reports.
- Identify system improvements and assist with CAFM system enhancements.
- Work closely with operational teams to ensure service delivery excellence.
- Participate in team meetings and share best practices for customer management.
- Support colleagues during busy periods to maintain service continuity.
- Provide mentorship to new team members on the use of the CAFM system and helpdesk processes.
Qualifications & Skills:
- Experience working on a busy facilities management helpdesk.
- Experience working with CAFM systems.
- Excellent communication and customer service skills.
- Strong organizational and problem-solving abilities.
- Ability to multitask and prioritise in a high-pressure environment.
- Proficient in Microsoft Office Suite (Teams, Word, Excel, Outlook).
- Flexible and adaptable to meet changing operational needs.
- Team player with a proactive attitude towards continuous improvement.
Helpdesk Administrator in Motherwell employer: Preah Building Services
Contact Detail:
Preah Building Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in Motherwell
✨Tip Number 1
Get to know the company before your interview! Research PREAH Building Services and understand their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Helpdesk Administrator, you'll need to engage with clients effectively. Try role-playing common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Be ready to showcase your problem-solving abilities! Think of examples from your past experiences where you've successfully resolved issues. This will demonstrate your capability to handle the high-pressure environment mentioned in the job description.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team at PREAH Building Services.
We think you need these skills to ace Helpdesk Administrator in Motherwell
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with helpdesk roles and CAFM systems. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Administrator role. Share specific examples of how you've excelled in customer service and problem-solving.
Show Off Your Communication Skills: Since this role involves engaging with clients, make sure your application reflects your excellent communication skills. Whether it’s through your writing style or the way you present your experiences, let us see your ability to connect with others.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Preah Building Services
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially Joblogic. Be ready to discuss how you've used similar systems in the past and how you can leverage them to improve efficiency in the role.
✨Showcase Your Communication Skills
As a Helpdesk Administrator, communication is key. Prepare examples of how you've effectively engaged with clients and resolved their issues. Highlight your ability to keep stakeholders updated and manage expectations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've tackled challenges in a busy helpdesk environment. Be ready to explain your thought process and how you prioritised tasks under pressure, as this will show your organisational skills.
✨Be a Team Player
Emphasise your experience working collaboratively with teams. Share examples of how you've supported colleagues during busy periods or mentored new team members, showcasing your proactive attitude towards continuous improvement.