At a Glance
- Tasks: Engage with clients, manage requests, and schedule maintenance jobs using JobLogic.
- Company: Join a dynamic team in facilities management, dedicated to excellent customer service.
- Benefits: Enjoy flexible working options and opportunities for professional growth.
- Other info: Mentorship opportunities available for new team members.
- Why this job: Be part of a supportive team that values collaboration and continuous improvement.
- Qualifications: Experience in facilities management helpdesk and proficiency in CRM systems required.
The predicted salary is between 30000 - 42000 € per year.
Job Description
YOU MUST HAVE FACILITIES MANAGEMENT HELPDESK EXPERIENCE TO BE CONSIDERED FOR THIS ROLEFM Helpdesk AdministratorRole & ResponsibilitiesCustomer Engagement & Support
- Engage with clients to understand their facilities management needs and allocate appropriate resources.
- Manage inbound calls and emails, logging all details accurately in the JobLogic CRM system.
- Provide updates to clients regarding the status of their requests and planned works.
- Ensure service level agreements (SLAs) are adhered to and escalate issues where necessary.
- Schedule reactive and planned maintenance jobs using JobLogic.
- Coordinate with engineers and subcontractors to ensure timely attendance and job completion.
- Update job records in JobLogic with real-time information on progress and completion.
- Monitor outstanding jobs and proactively communicate with stakeholders.
- Maintain accurate client and job information in JobLogic.
- Generate reports from JobLogic on job status, SLA compliance, and customer satisfaction.
- Assist with the administration of compliance documentation and service reports.
- Identify system improvements and assist with CRM system enhancements.
- Work closely with operational teams to ensure service delivery excellence.
- Participate in team meetings and share best practices for customer management.
- Support colleagues during busy periods to maintain service continuity.
- Provide mentorship to new team members on the use of JobLogic and helpdesk processes.
- Experience working on a busy facilities management helpdesk.
- Proficiency with CRM systems, preferably JobLogic.
- Excellent communication and customer service skills.
- Strong organizational and problem-solving abilities.
- Ability to multitask and prioritize in a high-pressure environment.
- Proficient in Microsoft Office Suite (Teams, Word, Excel, Outlook).
- Flexible and adaptable to meet changing operational needs.
- Team player with a proactive attitude towards continuous improvement.
Helpdesk Contract Administrator in Motherwell employer: Preah Building Services
As a Helpdesk Contract Administrator at our company, you will thrive in a dynamic work environment that prioritises customer engagement and operational excellence. We offer a supportive culture that encourages professional growth through mentorship and collaboration, alongside competitive benefits tailored to enhance your work-life balance. Located in a vibrant area, our team enjoys a unique blend of career development opportunities and a commitment to service delivery that makes every day rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Contract Administrator in Motherwell
✨Tip Number 1
Make sure to highlight your facilities management helpdesk experience in any conversations you have. This role specifically requires this background, so be ready to discuss your previous roles and how they relate to the responsibilities outlined.
✨Tip Number 2
Familiarise yourself with JobLogic CRM before your interview. Understanding how to navigate and utilise this system will show that you're proactive and ready to hit the ground running, which is a big plus for us.
✨Tip Number 3
Prepare examples of how you've successfully managed customer engagement and support in past roles. Being able to demonstrate your communication skills and problem-solving abilities will set you apart from other candidates.
✨Tip Number 4
Show your team spirit! Be ready to discuss how you've collaborated with colleagues in previous positions. We value teamwork and want to see that you can contribute positively to our operational teams.
We think you need these skills to ace Helpdesk Contract Administrator in Motherwell
Some tips for your application 🫡
Highlight Relevant Experience:Make sure to emphasise your facilities management helpdesk experience in your CV and cover letter. Use specific examples of how you've engaged with clients, managed calls, and logged details accurately in a CRM system.
Showcase CRM Proficiency:Since proficiency with CRM systems, particularly JobLogic, is crucial for this role, mention any relevant experience you have with CRM software. If you have used JobLogic before, detail your familiarity with its features and functionalities.
Demonstrate Communication Skills:In your application, provide examples that showcase your excellent communication and customer service skills. Highlight situations where you successfully resolved client issues or provided updates on job statuses.
Tailor Your Application:Customise your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'job management', 'scheduling', and 'team collaboration', to demonstrate that you understand the role and its requirements.
How to prepare for a job interview at Preah Building Services
✨Showcase Your Helpdesk Experience
Make sure to highlight your previous experience in facilities management helpdesk roles. Be prepared to discuss specific examples of how you've engaged with clients, managed calls and emails, and adhered to service level agreements.
✨Familiarise Yourself with JobLogic
Since proficiency with JobLogic is crucial for this role, take some time to learn about the system if you aren't already familiar. Mention any relevant experience you have with CRM systems and be ready to discuss how you would use JobLogic to manage jobs effectively.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare to provide examples of how you've successfully communicated with clients and team members in the past. Practice articulating your thoughts clearly and concisely during the interview.
✨Emphasise Team Collaboration
This position requires working closely with operational teams. Be ready to discuss your experiences in team settings, how you've supported colleagues, and any mentorship roles you've taken on. Highlight your proactive attitude towards continuous improvement.
