At a Glance
- Tasks: Engage with clients, manage requests, and ensure top-notch service delivery.
- Company: Join PREAH Building Services, a leader in facilities management.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Dynamic team environment with mentorship opportunities.
- Why this job: Be the go-to person for client needs and make a real difference.
- Qualifications: Experience in facilities management and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
- Helpdesk Administrator
- PREAH Building Services
- PREAH Building Services provided pay range
This range is provided by PREAH Building Services. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
- Base pay range
- FM Helpdesk Administrator
- Role & Responsibilities
- Engage with clients to understand their facilities management needs and allocate appropriate resources.
- Manage inbound calls and emails, logging all details accurately in the CAFM (Computer Aided Facilities Management) system, we currently use Joblogic.
- Provide updates to clients regarding the status of their requests and planned works.
- Ensure service level agreements (SLAs) are adhered to and elevate issues where necessary.
- Job Management & Scheduling
- Schedule reactive and planned maintenance jobs using the CAFM system.
- Coordinate with engineers and subcontractors to ensure timely attendance and job completion.
- Update job records in the CAFM system with real-time information on progress and completion.
- Monitor outstanding jobs and proactively communicate with stakeholders.
- CRM & Administrative Duties
- Maintain accurate client and job information within our CAFM system.
- Generate reports from our CAFM system on job status, SLA compliance, and customer satisfaction.
- Assist with the administration of compliance documentation and service reports.
- Identify system improvements and assist with CAFM system enhancements.
- Work closely with operational teams to ensure service delivery excellence.
- Participate in team meetings and share best practices for customer management.
- Support colleagues during busy periods to maintain service continuity.
- Provide mentorship to new team members on the use of the CAFM system and helpdesk processes.
Qualifications & Skills
- Experience working on a busy facilities management helpdesk.
- Experience working with CAFM systems.
- Excellent communication and customer service skills.
- Strong organizational and problem-solving abilities.
- Ability to multitask and prioritise in a high-pressure environment.
- Proficient in Microsoft Office Suite (Teams, Word, Excel, Outlook).
- Flexible and adaptable to meet changing operational needs.
- Team player with a proactive attitude towards continuous improvement.
- Seniority level
- Associate
- Employment type
- Full-time
- Job function
- Administrative and Information Technology
- Industries
- Construction
- #J-18808-Ljbffr
Helpdesk Administrator in Motherwell employer: PREAH Building Services
PREAH Building Services is an exceptional employer, offering a dynamic work environment at its Newhouse headquarters where Quantity Surveyors can thrive in their careers. With a strong focus on employee development, competitive remuneration, and a commitment to safety and client satisfaction, PREAH fosters a collaborative culture that encourages innovation and professional growth. Join us to be part of a team that values quality, compliance, and the successful delivery of Mechanical and Electrical projects.
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Motherwell
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PREAH Building Services. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PREAH Building Services before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in Motherwell
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PREAH Building Services:Your cover letter is your chance to shine! Tell us why you want to work at PREAH Building Services specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PREAH Building Services!
How to prepare for a job interview at PREAH Building Services
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
