PRCA is seeking a Complaints Manager reporting to the CEO to oversee the end-to-end complaints process, ensuring fair and timely handling of member concerns under the PRCA Complaints Procedure. You will lead investigations with the Standards Committee, gather evidence, record outcomes, produce regular reports, and contribute to AGM materials, while maintaining confidentiality.
Excellent communication, data analysis, and an empathetic, solution-focused approach are essential; prior PR or public
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