At a Glance
- Tasks: Prioritise and respond to IT support tickets across various channels.
- Company: Join Spreadex, a vibrant iGaming operator in St Albans.
- Benefits: Career development, hands-on experience, and a supportive IT team.
- Other info: Gain valuable experience with enterprise Microsoft technologies.
- Why this job: Accelerate your career with established tech leaders in a dynamic environment.
- Qualifications: Strong communication skills and a passion for IT and technology.
The predicted salary is between 40500 - 49500 £ per year.
The Service Desk Analyst will prioritise and respond to IT support tickets from multiple channels including email, phone, chat, and walk-ups. The role involves managing Exchange servers, Active Directory, Entra ID, Intune, SCCM, Office/O365 applications, and Microsoft Defender for the IT Department.
About Spreadex: Spreadex is an iGaming operator headquartered in St Albans, UK with 143 employees. The company operates within the sports betting and trading sector, offering technology solutions and services within the vibrant iGaming industry.
Estimated Benefits:
- Career development alongside established technology leaders
- Hands-on experience with enterprise Microsoft technologies
- Work within a vibrant and established business
- Opportunity to gain and deepen IT experience
- Supportive IT team environment
Benefits are estimated based on company size, sector, and role description as specific benefits were not detailed in the post.
This is a great opportunity to accelerate your career alongside established business and technology leaders, and gain / deepen your experience.
Service Desk Analyst employer: Praxis Tech
Jumbo Interactive Limited is an excellent employer, offering a dynamic work culture that fosters innovation and collaboration among talented professionals. Located in the vibrant Brisbane HQ (Milton), employees enjoy generous leave entitlements and a supportive environment that prioritises personal and professional growth, making it an ideal place for those seeking meaningful and rewarding careers in the iGaming industry.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Praxis Tech values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Praxis Tech might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Praxis Tech!
✨Direct Apply to Praxis Tech
Let's not forget to apply directly through the Praxis Tech website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Praxis Tech.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Praxis Tech. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Praxis Tech
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
