Building Manager in London

Location: Central London (Zone 1) - Multi tenant including Office and 2 small retail units and residential. Primary time will be spent with office tenants. Virtual Oversight of Secondary Building (London Zone 2).

Hours: Full Time – Monday to Friday 8.30am-5.30pm. On-site 5 days per week.

Role Overview: We are seeking an experienced and highly professional Building Manager & Front of House (FOH) to take full-time responsibility for a flagship Central London building, with additional virtual oversight of a secondary building as required. This is not an overly technical position and so could suit someone working in hospitality in a management or FOH role in a hotel or restaurant who has some practical health and safety knowledge and experience managing contractors. What’s key in this role is being able to deliver exceptional customer service to high profile tenants whilst ensuring everything runs smoothly in the building.

This is a client-facing, hands-on role requiring exceptional customer service, strong tenant engagement skills, and confidence in contractor management, while maintaining a strong understanding of building systems and compliance requirements.

Key Responsibilities

• Front of House & Customer Experience: Act as the primary front-of-house presence, delivering an exceptional customer and tenant experience at all times. Build strong, professional relationships with occupiers, visitors, and stakeholders. Manage tenant engagement, communications, and day-to-day enquiries efficiently and professionally. Represent the building to the highest standard, ensuring a welcoming and well-managed environment.
• Building Management: Take full operational responsibility for the primary building, ensuring smooth day-to-day performance. Maintain oversight of a secondary building remotely, coordinating remedial actions when issues arise. Monitor building condition and proactively identify maintenance or operational issues.
• Contractor & Maintenance Management: Manage and oversee contractors on-site, ensuring works are completed safely, on time, and to specification. Coordinate reactive and planned maintenance activities. Ensure all works comply with health & safety requirements and site procedures.
• Building Systems & Compliance: Demonstrate strong working knowledge of key building systems, including CCTV systems, intruder alarms, fire alarm systems, intercom and access control systems. Monitor system performance, escalate faults, and liaise with specialist contractors where required. Support compliance activities, inspections, and statutory checks.
• Health, Safety & Risk: Promote a safe working environment for occupiers, visitors, and contractors. Ensure site procedures, permits, and risk assessments are followed. Act promptly on any health & safety issues or incidents.

Skills & Experience Required:

• Proven experience in a Building Manager, FOH, or Facilities Management role (commercial environment preferred).
• Exceptional customer service and tenant engagement skills.
• Confident in contractor management and site coordination.
• Strong understanding of building systems and how they operate (CCTV, alarms, intercoms, fire systems).
• Organised, proactive, and able to work independently.
• Professional, approachable, and calm under pressure.
• IOSH/NEBOSH qualifications are desirable.

Benefits:

• Highly competitive salary DOE.
• Discretionary bonus scheme.
• 25 days holiday per year plus bank holidays.
• Private Medical Insurance (medical history disregarded).
• Healthcare Cash Plan.
• 5% Company pension contribution.
• Cycle to work scheme.
• Employee Assistance Programme.

Values:

• Professionalism: We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.
• Ownership: Every asset, challenge, and opportunity is treated as our own. We deliver all real estate services in-house — never outsourcing responsibility, accountability, or blame.
• Entrepreneurialism: We challenge convention and champion imaginative solutions. Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.
• Meritocracy: Results, hard work, and strong ideas matter more than age, tenure, or titles. We are a diverse team that collaborates openly so each person can reach their full potential.
• Action This Day: We do not defer or delay. Anything that can be done today, is done today.