Estates Manager (Building Manager) in Borehamwood

Location: Limelight, Elstree Way | Borehamwood | WD6 1JH (fully site based)

This role provides the visible day-to-day building presence for managed assets, with ownership of tenant service, building standards, operational coordination, issue resolution and front-line communication. The postholder represents the Property Management function on site and is expected to maintain a professional, responsive and well-controlled environment for tenants, visitors, contractors and internal stakeholders. The role is focused on ensuring issues are identified early, reported properly, progressed quickly and followed through, while maintaining strong building presentation, tenant communication and compliance discipline. The role requires pride in the building, practical judgement, strong customer service and clear accountability. The postholder is expected to be reactive and responsive to tenant needs, maintain control of site standards, coordinate contractors and FM support effectively, and ensure the building is operated in a way that reflects the standards of Praxis. The standard expected is that of a high-performing Building Manager who takes visible ownership of the tenant experience, building presentation and day-to-day operational control.

Main duties:

• Act as the visible on-site representative for the building, ensuring tenants, visitors and stakeholders receive a professional and responsive service.
• Maintain high standards of building presentation, cleanliness, safety and the overall environment across occupied and communal areas.
• Respond promptly and professionally to tenant queries, issues and requests, ensuring matters are recorded, progressed and followed through.
• Build strong working relationships with tenants, occupiers, contractors, Property Management and Facilities Management colleagues.
• Conduct regular building inspections, identifying defects, presentation issues, compliance concerns and operational risks.
• Ensure maintenance, cleaning, compliance and building issues are escalated appropriately and tracked through to resolution.
• Coordinate contractor attendance on site, ensuring access arrangements, permits and site procedures are followed.
• Support planned and reactive maintenance activities, including coordinating access, communication and completion records.
• Monitor key building systems and escalate faults relating to CCTV, alarms, access control, fire systems and other site infrastructure.
• Support health, safety and compliance activities, including inspections, records, corrective actions and risk escalation.
• Maintain accurate site records, inspection reports, communication logs, meter readings and contractor records.
• Complete reporting requirements accurately and within agreed timescales.
• Support tenant move-ins, move-outs and occupier changes, ensuring activities are coordinated and completed efficiently.
• Support projects, procurement activities and site works, including contractor coordination and maintaining accurate records.
• Communicate clearly with tenants and internal stakeholders regarding works, disruption, access requirements, building updates, and issue resolution.
• Identify recurring issues, service gaps, or tenant concerns and escalate them with practical recommendations.
• Protect the tenant experience by ensuring standards are maintained and avoidable disruption is minimised.
• Contribute positively to the wider Property Management function by maintaining professionalism, ownership, and clear communication.

Requirements, Skills and Competencies:

• Building management, front of house, facilities, or customer-facing operational experience.
• Strong tenant, occupier and visitor service skills.
• Practical understanding of building operations, maintenance issues, and contractor coordination.
• Working knowledge of health and safety, site procedures, and compliance records.
• Confident coordinating contractors, access, permits, and site activity.
• Able to identify defects, risks, and presentation issues early.
• Clear written and verbal communication skills.
• Strong organisation, record keeping, and follow-through.
• Able to manage competing requests while maintaining control of priorities.
• IOSH, NEBOSH, or a relevant facilities qualification is desirable.

Personal Qualities and Standards:

• Takes pride in the building and maintains high standards.
• Acts quickly when issues arise and maintains visible ownership on site.
• Communicates clearly and professionally at all times.
• Keeps tenants informed, supported, and engaged.
• Follows through on tasks until fully resolved.
• Challenges poor standards and avoids unnecessary disruption.
• Keeps records accurate and up to date.
• Represents Praxis with professionalism.
• Operates with accountability, presence, and a strong sense of ownership.

Why join Praxis:

This is a great opportunity to join a high-performing, entrepreneurial business where you’ll have real ownership of your site and the chance to make a visible impact day-to-day.

Our Values:

• Professionalism: We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.
• Ownership: Every asset, challenge, and opportunity is treated as our own. We deliver all real estate services in-house — never outsourcing responsibility, accountability, or blame.
• Entrepreneurialism: We challenge convention and champion imaginative solutions. Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.
• Meritocracy: Results, hard work, and strong ideas matter more than age, tenure, or titles. We are a diverse team that collaborates openly so each person can reach their full potential.
• Action This Day: We do not defer or delay. Anything that can be done today, is done today.

Benefits:

• Highly competitive salary DOE
• Discretionary bonus scheme
• 25 days holiday per year plus bank holidays
• Private Medical Insurance (medical history disregarded)
• Healthcare Cash Plan
• 5% Company pension contribution
• 3x Life Assurance
• Cycle to work scheme
• Employee Assistance Programme