Front of House in Birmingham

Key details:

• On-site - Geneva House - Birmingham
• Monday - Wednesday 8am-5pm (cover for key tenant)
• Pro-rata salary circa 28-32K DOE

Front of House Host

To act proactively, ensuring all public and back-of-house areas are safe, secure and well presented, while protecting the property, visitors, tenants and colleagues. The role supports a high-quality front-of-house experience by responding appropriately to incidents and maintaining health, safety and security standards at all times.

Core responsibilities:

• Deliver a professional, welcoming front-of-house service, ensuring reception is always clean, organised and presentable.
• Answer all calls and welcome visitors to reception in a professional, friendly and efficient manner.
• Provide prompt, helpful and proactive support to visitors, tenants, contractors and colleagues, ensuring every interaction reflects company standards.
• Liaise with management to ensure the smooth and efficient running of the building.
• Arrange and carry out daily checks in conjunction with management.
• Carry out daily inspections of internal and external entrances and car parks.
• Support cleaning standards to ensure a clean and safe environment for all visitors and tenants, reporting any issues to management immediately.
• Ensure landscaped areas are well maintained and report any issues to management immediately.
• Ensure all health and safety checks are carried out as requested by management.
• Ensure deliveries and contractors are properly recorded on site and effective access and egress control is maintained.
• Prevent, detect and investigate offences on site, signs of intrusion and security concerns.
• Ensure doors and gates are secure and unauthorised personnel do not enter restricted areas.
• Respond to emergency situations as they arise, liaising with the emergency services where required.
• Test fire alarm systems, including setting and disengaging the alarm panel, activating call points and responding promptly to alarm activations.
• Accurately report incidents and record daily activities and irregularities, including property damage, unauthorised persons, requests for assistance or unusual occurrences.
• Log and store lost property in line with procedures.
• Maintain strict confidentiality in respect of tenants and others.
• Maintain positive working relationships with all tenants.
• Deliver newsletters and communications to tenants.
• Update and change poster sites as required.
• Ensure tenants and visitors park in their assigned spaces.
• Support management with viewing requests from agents.
• Support events and hospitality operations, ensuring smooth delivery from setup through to completion.
• Undertake other miscellaneous duties relating to general service as requested by management.

Requirements, Skills and Competences:

• Confident using IT systems, reception tools and basic office technology.
• Previous experience working with business space tenants within an office or corporate workspace environment is essential.
• Clear, professional and confident communicator.
• Strong customer service skills, with a proactive, helpful and solutions-focused approach.
• Strong attention to detail.
• Good awareness of health, safety and security responsibilities within a managed building environment.
• Able to remain calm, professional and responsive.
• Fire Marshal training.
• First aid training.

Personal Qualities:

• Professional, well presented and takes pride in delivering a high-quality front-of-house service.
• Warm, approachable and confident, with the ability to create a positive first impression.
• Proactive and practical, with the confidence to use initiative and resolve issues where appropriate.
• Organised and reliable, with the ability to manage time effectively and prioritise daily tasks.
• Team-focused, supportive and able to build positive working relationships with colleagues, tenants and visitors.

Benefits:

• £28,000–£32,000 FTE DOE, pro-rated for the three-day working week
• 25 days' holiday per year plus bank holidays, pro-rated
• Private Medical Insurance (medical history disregarded)
• Annual Dental benefit inclusive of two appointments per year
• Healthcare Cash Plan
• 5% Company pension contribution
• 3x Life Assurance
• Cycle to work scheme
• Employee Assistance Programme
• Group income protection scheme

Values:

• Professionalism: We consistently seek to exceed expectations. Our people can express themselves fully while upholding the highest standards of conduct, competence, and integrity.
• Ownership: Every asset, challenge, and opportunity is treated as our own. We deliver all real estate services in-house — never outsourcing responsibility, accountability, or blame.
• Entrepreneurialism: We challenge convention and champion imaginative solutions. Rigorous debate is encouraged, and everyone is empowered to make decisions that elevate performance.
• Meritocracy: Results, hard work, and strong ideas matter more than age, tenure, or titles. We are a diverse team that collaborates openly so each person can reach their full potential.
• Action This Day: We do not defer or delay. Anything that can be done today, is done today.