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- Tasks: Lead security and cleaning operations to ensure a safe, clean, and welcoming environment.
- Company: Praxis is a dynamic company focused on operational excellence and guest experience.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a 5% pension contribution.
- Why this job: Make a real impact in a vibrant shopping centre while working with a supportive team.
- Qualifications: Experience in security or guest services management; SIA licence required.
- Other info: Join a culture of professionalism, ownership, and entrepreneurial spirit.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
Security and Environmental Services Manager
📍 St. Enoch Shopping Centre, Glasgow
🕒 Full-time | Permanent – on-site 5 days per week
Summary:
Lead and enhance the guest experience at St. Enoch Shopping Centre by providing strong leadership of the security and cleaning functions, ensuring the environment is safe, secure, clean, and welcoming for all visitors, retailers, and staff.
Deliver a security-first focus, acting as the site’s senior point of contact for all safety and incident response matters.
Oversee the cleaning function, supporting and guiding cleaning operations to deliver consistently high standards throughout the centre.
About:
Praxis is seeking a Security and Environmental Services Manager to oversee the delivery of security and cleaning services at St. Enoch Shopping Centre. This is a key leadership role responsible for ensuring a safe, clean, and welcoming environment for visitors, retailers, and team members alike.
You’ll lead from the front – taking ownership of the security strategy and performance, ensuring effective incident response, and working closely with our cleaning teams to deliver consistently high standards across the centre. This is a role where strong leadership, operational expertise, and a hands-on, solutions-focused mindset will thrive.
Key responsibilities:
- Lead day-to-day security operations, acting as the senior point of contact for all safety matters and emergency response
- Oversee the cleaning team via the Cleaning Manager, ensuring compliance, high standards and consistent performance
- Build effective relationships with contractors, emergency services, retailers, and internal stakeholders
- Champion a culture of professionalism, collaboration and customer-first thinking across all guest services
- Monitor budgets, resources, and contractor performance to ensure cost-effective, high-quality service delivery
- Maintain compliance with all relevant health and safety legislation and internal policies
What we’re looking for:
- Demonstrable experience leading multi-functional teams in a security or guest services environment – ideally retail or public-facing
- Proven track record in security and cleaning management, with strong operational and technical knowledge
- Confidence in managing incidents, audits, emergency procedures, and compliance documentation
- Sound understanding of health & safety legislation, emergency response, and risk management
- Excellent technical knowledge in relation to security and cleaning operations including legislation/compliance
- Experience with CCTV, access control, and incident management systems
- Strong interpersonal, communication and influencing skills
- SIA licence (or willingness to obtain) is essential; IOSH or NEBOSH desirable
- Comfortable operating in a fast-paced, high-footfall, customer-focused environment
- Capability to deliver the full spectrum of operational services in– house
Personal Attributes:
- Proven management, problem solving and decision makingskills
- Excellent organisational and time management skills with close attention to detail including in budgeting
- Excellent interpersonal, communication, conflict resolution and influencing skills with all stakeholders
- Team player withthe ability to work effectively supporting colleagues at all levels within a high performance team environment
- A professional and credible persona and communication style
- Ability to work in a fast paced and often pressurised environment in a calm and professional manner adopting a flexible and agile approach to support the team and the assets
- Committed to working in accordance with the Praxis values
Why join Praxis at St. Enoch?
At Praxis, we combine an entrepreneurial spirit with in-house operational delivery – and that means you’ll have the autonomy to make an impact, supported by a collaborative, high-performing team. St. Enoch is a dynamic and evolving centre at the heart of Glasgow, with exciting plans ahead.
We offer a competitive salary, along with:
- 25 days holiday plus bank holidays
- Private Medical Insurance and Healthcare Cash Plan
- 5% company pension contribution
- 3x life assurance
Company Values:
> Professionalism | We seek to outperform expectations with individuals able to express themselves whilst always upholding the highest professional standards
> Ownership | Every asset, problem or opportunity is treated as though it is our own. The group delivers all real estate services in house and never outsources responsibility or blame
> Entrepreneurialism | We challenge convention constantly encouraging imaginative solutions and rigorous debate in pursuit of better performance. Everyone is empowered to make decisions
> Meritocracy | Results, hard work and good ideas trump age, experience, and meaningless job titles. We have built a diverse team where everyone encouraged to work collaboratively to reach their full potential
> Action This Day | We never put off anything until tomorrow that can be done today
Apply now to take the next step in your career and help shape the future of one of Scotland’s most iconic shopping destinations.
Security and Environmental Services Manager employer: Praxis Facilities Management
Contact Detail:
Praxis Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Security and Environmental Services Manager
✨Tip Number 1
Familiarise yourself with the specific security and cleaning protocols used in retail environments. Understanding these processes will not only help you during interviews but also demonstrate your commitment to maintaining high standards.
✨Tip Number 2
Network with professionals in the security and environmental services field. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities at St. Enoch.
✨Tip Number 3
Showcase your leadership skills by discussing past experiences where you successfully managed teams or projects. Be prepared to share specific examples that highlight your ability to lead in a fast-paced environment.
✨Tip Number 4
Research the latest trends in security technology and cleaning operations. Being knowledgeable about innovations in these areas can set you apart as a candidate who is proactive and forward-thinking.
We think you need these skills to ace Security and Environmental Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in security and cleaning management. Emphasise any leadership roles you've held, particularly in retail or public-facing environments, to align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company values. Mention specific examples of how you've successfully led teams and managed incidents in previous positions, demonstrating your problem-solving skills.
Highlight Relevant Qualifications: If you have an SIA licence, IOSH, or NEBOSH qualifications, make sure to mention these prominently in your application. If you are willing to obtain an SIA licence, state this clearly as well.
Showcase Interpersonal Skills: In your application, provide examples of how you've built effective relationships with stakeholders in past roles. Highlight your communication and conflict resolution skills, as these are crucial for the position.
How to prepare for a job interview at Praxis Facilities Management
✨Showcase Your Leadership Skills
As a Security and Environmental Services Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, particularly in security or guest services environments. Highlight your experience in managing incidents and guiding teams to achieve high standards.
✨Understand Health and Safety Legislation
Familiarise yourself with relevant health and safety legislation and compliance requirements. Be ready to discuss how you have ensured compliance in previous roles and how you would approach this at St. Enoch Shopping Centre. This knowledge will show your commitment to maintaining a safe environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving and decision-making skills. Think about potential incidents you might face in a busy shopping centre and how you would handle them. This will demonstrate your ability to remain calm under pressure and your readiness to take ownership of situations.
✨Emphasise Interpersonal Skills
Strong communication and interpersonal skills are crucial for this role. Be prepared to discuss how you've built effective relationships with various stakeholders, including contractors and emergency services. Show that you can foster a culture of professionalism and collaboration within your team.