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- Tasks: Lead a dynamic team to manage facilities and ensure top-notch service at Brindleyplace.
- Company: Join Praxis Facilities Management, a leader in real estate services with a vibrant culture.
- Benefits: Competitive salary, professional development, and a chance to shape the future of Brindleyplace.
- Why this job: Make a real impact in a bustling destination while leading a passionate team.
- Qualifications: Proven leadership experience and a knack for operational excellence.
- Other info: Be part of a diverse team that values innovation and collaboration.
The predicted salary is between 48000 - 72000 £ per year.
Brindleyplace is one of Birmingham’s go-to destinations for business, leisure, and culture.
The 17-acre estate welcomes over 5.2 million visitors per year, attracted to a unique mix of must-see attractions including the National SEA LIFE Centre, Ikon Gallery and Crescent Theatre, along with an amazing selection of bars and restaurants.
Alongside this, Brindleyplace is home to over 8,500 employees, many of whom have relocated both from within the UK and abroad. Major employers offer both apprenticeships, graduate schemes and ongoing professional development, making Brindleyplace a strong location for employee retention, growth and lifelong learning.
The ideal candidate for this role will be looking after a similar complex multi-tenant estate, of a similar scale and complexity to that of Brindnleyplace (ideally retail & blue chip client experience).
Role:
Since 2023, the majority of Brindleyplace has been owned and managed by Praxis. We are now seeking an experienced Estates Director to lead the on-site facilities management teams delivering 24/7 cleaning and security operations across the 17-acre estate.
The Estates Director will hold overall responsibility for the operational, financial and reputational performance of Brindleyplace and have the opportunity to help shape strategy.
Responsibilities will include:
- On-site leadership of team of 70+ colleagues
- The delivery of contractual obligations, ensuring KPIs and SLAs are met or exceeded
- Ensuring compliance with all relevant legislation (health & safety, environmental etc.)
- Stakeholder engagement with asset and property managers, tenants, occupiers, local authorities and community partners.
Strategic Leadership
- Contribute to and deliver the Brindleyplace FM Strategy, aligned with asset management and investment objectives.
- Lead transformation initiatives across all FM disciplines (hard and soft services, sustainability, technology, and service innovation).
- Act as the senior accountable person for day to day estate operations, compliance and risk management.
- Drive a culture of operational excellence, service innovation and tenant visitor experience.
Operational & Technical Management
- Oversee all estate operations both through in-house delivery and supply chain partners including M&E services, cleaning, security, waste, front of house, energy and utilities, and public realm management.
- Ensure statutory and regulatory compliance across all assets and facilities.
- Embed sustainability and ESG objectives into FM delivery — including energy performance, waste reduction, biodiversity and social value outcomes.
- Lead business continuity, resilience and crisis management planning.
- Manage multi-million-pound operational FM budgets and contribute to the service charge budget and reconciliation process with the property management team.
- Oversee procurement, tendering and performance management of FM contracts and supply chain partners.
- Identify efficiency opportunities, cost savings, and operational improvements.
- Support asset management and leasing teams in service charge modelling, occupier negotiations and operational due diligence.
- Build and maintain strong relationships with occupiers, from major corporates to leisure operators and retail tenants.
- Act as senior point of contact for operational matters, ensuring a consistent, high-quality occupier experience.
- Effectively collaborate with Asset Management and Property Management colleagues to deliver strategic objectives and address operational challenges
- Partner with marketing and events teams to support estate activation and community engagement.
- Collaborate with city stakeholders including Birmingham City Council, West Midlands Police, utilities, transport and planning bodies
- Lead and develop a multidisciplinary estate and service delivery team (including cleaners, security operatives and other service delivery staff as well as the estate management team), fostering collaboration, accountability and innovation.
- Inspire service excellence among in-house staff and contractors.
- Establish and communicate clear goals for the FM team aligned with the asset management objectives. Monitor, measure and report on performance continuously to ensure goals are achieved. Take corrective action as required to ensure that overall goals and objectives are met.
- Modernise FM systems, data platforms and performance reporting.
- Drive digital transformation of estate management and customer engagement processes.
- Introduce smart technology and predictive maintenance practices to improve performance and transparency.
About Praxis Facilities Management
Praxis Facilities Management Ltd (“PFM”) provides the necessary on-site services to Praxis Real Estate Management managed properties which includes 400+ directly employed individuals covering management, operations, marketing, security, administration, maintenance, and cleaning.
- Highly competitive salary DOE
- Discretionary bonus scheme
- 25 days holiday per year plus bank holidays
- Additional holiday with service
- Private Medical Insurance (medical history disregarded)
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Estates Director employer: Praxis Facilities Management
Contact Detail:
Praxis Facilities Management Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Estates Director
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Estates Director role. Highlight your leadership experience and how you can contribute to the operational and financial success of Brindleyplace.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Estates Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Estates Director role. Highlight your leadership experience and any relevant achievements that align with our values at Praxis. We want to see how you can bring your unique flair to Brindleyplace!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills can help us exceed expectations. Remember, we love creativity and entrepreneurial spirit, so let your personality come through!
Showcase Your Stakeholder Engagement Skills: Since stakeholder engagement is key for this position, make sure to include examples of how you've successfully worked with various stakeholders in the past. We want to know how you can build relationships and drive collaboration at Brindleyplace.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Praxis!
How to prepare for a job interview at Praxis Facilities Management
✨Know Your Stuff
Before the interview, dive deep into Brindleyplace and Praxis Facilities Management. Understand their values, mission, and the specifics of the Estates Director role. This will not only help you answer questions more effectively but also show your genuine interest in the position.
✨Showcase Leadership Skills
As an Estates Director, you'll be leading a large team. Prepare examples from your past experiences that highlight your leadership style, how you've managed teams, and how you've successfully met KPIs and SLAs. Be ready to discuss how you handle challenges and motivate your team.
✨Engage with Stakeholders
Stakeholder engagement is key in this role. Think about your previous experiences working with various stakeholders, such as property managers or local authorities. Be prepared to share how you’ve built relationships and navigated complex situations to achieve positive outcomes.
✨Emphasise Compliance and Safety
Given the importance of health and safety legislation in facilities management, brush up on relevant regulations. Be ready to discuss how you've ensured compliance in past roles and how you plan to maintain high standards at Brindleyplace.
