Digital Transformation Programme Manager | Head Office, Lisburn Road

Praxis Care is implementing a multi-year Digital Transformation Strategy aimed at modernising the organisations technology platforms, strengthening data and reporting capability, and supporting more efficient service delivery. The Digital Transformation Programme will be delivered over a five-year period and will involve transitioning from legacy systems to modern cloud-based solutions, implementing new corporate systems, and developing enhanced organisational data and reporting capabilities.

The initial phase of the programme focuses on establishing the foundations for digital transformation, including programme governance, early cloud migration activities, improvements in organisational reporting and the introduction of key enabling systems. Subsequent phases will build on these foundations through further system implementation, continued retirement of legacy platforms and the development of integrated digital and data capabilities to support long-term organisational performance and service improvement.

The Digital Transformation Programme Manager will be responsible for leading the planning, governance and coordination of this programme, ensuring that digital initiatives are delivered effectively, aligned with organisational priorities and achieve the intended operational and strategic benefits. The post holder will work closely with the Senior Leadership Team, operational leaders, IT providers and external partners to ensure digital change is successfully implemented and embedded across the organisation.

All applicants for positions at the level of Manager or above within Praxis Care are required to disclose any actual, potential, or perceived conflicts of interest. This includes any direct or indirect involvement with individuals, firms, companies, or organisations that have, or are seeking to establish, a contractual relationship with Praxis Care. Failure to declare such interests may result in disqualification from the recruitment process. If a conflict of interest is identified after an appointment has been made, it may constitute grounds for disciplinary action, up to and including dismissal.

Key Accountabilities:

• Programme Leadership: Lead the planning, coordination and delivery of the Praxis Care Digital Transformation Programme. Develop and maintain a comprehensive programme delivery plan aligned with the organisations Digital Strategy and strategic objectives. Ensure effective coordination across multiple digital initiatives, ensuring projects are delivered on time, within budget and to agreed quality standards. Provide leadership and direction to project teams, internal stakeholders and external implementation partners.
• Programme Governance: Establish and maintain the governance structures required to support the Digital Transformation Programme, including programme boards, reporting arrangements and risk management processes. Develop programme management frameworks including: programme reporting, risk management, issue escalation, benefits realisation tracking. Provide regular programme updates to the Senior Leadership Team and Board as required.
• Digital Transformation Delivery: Oversee the delivery of key initiatives within the Digital Transformation Programme including cloud migration, implementation of corporate systems, development of organisational data capability and retirement of legacy platforms. Ensure effective coordination between internal teams, IT providers, system vendors and external consultants.
• Stakeholder Engagement: Work closely with Directors, service managers and operational teams to support the successful implementation of digital initiatives. Ensure stakeholders are engaged throughout programme delivery and that operational requirements are reflected in system design and implementation. Promote a culture of digital adoption and innovation across the organisation.
• Change Management: Support the organisation in managing the cultural and operational changes associated with digital transformation. Ensure that staff are supported through system changes including: communication, training, adoption planning, transition from legacy processes. Work closely with organisational leaders to embed new systems and ways of working.
• Risk & Compliance: Identify and manage risks associated with programme delivery. Ensure that all digital initiatives comply with organisational policies, data protection legislation and relevant regulatory requirements. Maintain programme risk registers and ensure mitigation plans are implemented where required.
• Benefits Realisation: Develop and monitor benefits realisation plans for the Digital Transformation Programme. Ensure that expected improvements in efficiency, reporting capability and operational performance are achieved. Support the organisation in measuring the impact of digital investment.

Requirements of the Role:

• You will be required to participate in the company appraisal and staff review process.
• To adhere to and model the company values, behaviours and competencies at all times.
• To carry out all duties of the post in accordance with Praxis expectations, regulations and policies.
• To carry out additional duties of the role and all other required duties as and when necessary.
• To work the necessary hours to fit the needs of the service.
• The above mentioned duties are not exhaustive and the post holder will be required to carry out other duties as and when necessary.
• It should be noted that stated duties or location associated with the post may change to meet the future needs of the organisation.

The Digital Transformation Programme Manager will report to the Director of Finance & Corporate Services. The role will work closely with a range of internal stakeholders including: Business Intelligence / Information Lead, Business Change & Adoption Lead, Corporate Services teams, Operational leadership teams, IT service providers and technology partners. The Programme Manager will coordinate delivery across these functions but will not have direct line management responsibility for IT services provision.

Essential & Desirable Criteria:

• Experience & Qualifications: Degree in one of the following: Information Systems, Business Management, Project Management, Computer Science, Related discipline. Applicants must demonstrate, over a minimum of four years experience, evidence of: Leading complex organisational programmes or projects involving multiple stakeholders. Delivering technology or digital transformation initiatives within a structured programme or project governance structure. Managing third-party vendors, implementation partners or technical suppliers. Establishing programme governance structures including reporting, risk management and escalation processes. Coordinating delivery across operational, technical and corporate teams. Managing programme budgets, timelines and delivery plans. Supporting organisational change and adoption associated with new systems or processes.
• Skills & Competencies: Strong programme management and organisational skills. Excellent stakeholder management and communication skills including ability to explain digital concepts to non-technical stakeholders. Ability to lead complex projects involving multiple stakeholders and cross-functional collaboration. Strong analytical and problem-solving ability. Strategic thinking including an ability to translate strategic objectives into practical digital delivery plans. Ability to influence senior stakeholders and support organisational change. Team leadership including mentoring digital/IT teams.
• Attributes: Results-driven with a proactive, solution-focused approach. Reliable, professional and collaborative in working style. Willingness to engage at operational level where required. Adaptable and flexible in response to organisational need. Demonstrates resilience and composure under pressure. Commitment to continuous improvement and innovation.

Required Criteria:

• Degree in one of the following: Information Systems, Business Management, Project Management, Computer Science, Related Discipline.
• Applicants must demonstrate, over a minimum of four years experience, evidence of: Leading complex organisational programmes or projects involving multiple stakeholders. Delivering technology or digital transformation initiatives within a structured programme or project governance structure. Managing third-party vendors, implementation partners or technical suppliers. Establishing programme governance structures including reporting, risk management and escalation processes. Coordinating delivery across operational, technical and corporate teams. Managing programme budgets, timelines and delivery plans. Supporting organisational change and adoption associated with new systems or processes.

Desired Criteria:

• Project management certificate/qualifications such as: PRINCE2, MSP (Managing Successful Programmes), Agile Project Management.
• Change management/digital transformation experience delivering enterprise system implementations (e.g., ERP, CRM, workforce systems, data platforms).
• Experience working with health, social care, voluntary or public sector organisations.
• Experience delivering cloud or Microsoft 365 related transformation programmes.
• Experience of multi-site or national digital transformation programme.
• Knowledge of emerging technology e.g., AI, RPA and/or digital platforms.

About The Company:

Praxis Care provides a wide variety of services to vulnerable adults and children, supporting individuals with mental ill health, learning disabilities, autism and dementia. Our staff teams are essential to ensuring the provision of these services. As a new member to the team, you can expect to be trained and supported in a structured fashion to achieve the high standards expected by the people we support and mandated by our regulators.

Company Culture:

Our core values include compassion, integrity, teamwork, innovation and resilience. We also ensure that kindness and respect is integral to every role within Praxis Care and these values are fundamental to the provision of care we deliver to the people we support. If you are interested in a role that is rewarding, varied and positively impacts the lives of those we support, then we want to hear from you.

Company Benefits:

• Great Work Environment: Compassionate, supportive, and inclusive team culture.
• CARE for Your Physical & Mental Health: Access to occupational sick pay, a confidential counselling service, and employer-funded healthcare schemes.
• Financial Benefits: Competitive salary, pension plan, and refer-a-friend bonuses.
• Career Development: Continuous professional development with opportunities to gain recognized qualifications, such as QCF3/5, and clear career progression pathways.
• Work-Life Balance: Paid annual leave which increases with length of service, and flexibility in working hours.
• Other Perks: PPE provided, long service awards, savings via the Cycle to Work scheme, and coming soon, early access to earned wages through salary advance software.

Salary: £52,582.50 - £67,552.63 per year.