At a Glance
- Tasks: Manage a flagship building, ensuring exceptional tenant experience and smooth operations.
- Company: Dynamic property management firm in Central London.
- Benefits: Competitive salary, bonus scheme, private medical insurance, and generous holiday allowance.
- Other info: Great career growth opportunities and a supportive work culture.
- Why this job: Join a vibrant team and enhance your customer service skills in a prestigious environment.
- Qualifications: Experience in building management or hospitality, with strong customer service skills.
The predicted salary is between 40000 - 50000 £ per year.
Application Deadline: 30 June 2026
Department: PFM Management
Employment Type: Full Time
Location: Baker Street
Compensation: £40,000 - £50,000 / year
Role Overview
We are seeking an experienced and highly professional Building Manager & Front of House (FOH) to take full-time responsibility for a flagship Central London building, with additional virtual oversight of a secondary building as required. This is not an overly technical position and so could suit someone working in hospitality in a management or FOH role in a hotel or restaurant who has some practical health and safety knowledge and experience managing contractors. What’s key in this role is being able to deliver exceptional customer service to high profile tenants whilst ensuring everything runs smoothly in the building. This is a client-facing, hands-on role requiring exceptional customer service, strong tenant engagement skills, and confidence in contractor management, while maintaining a strong understanding of building systems and compliance requirements.
Key Responsibilities
- Front of House & Customer Experience
- Act as the primary front-of-house presence, delivering an exceptional customer and tenant experience at all times
- Build strong, professional relationships with occupiers, visitors, and stakeholders
- Manage tenant engagement, communications, and day-to-day enquiries efficiently and professionally
- Represent the building to the highest standard, ensuring a welcoming and well-managed environment
- Building Management
- Take full operational responsibility for the primary building, ensuring smooth day-to-day performance
- Maintain oversight of a secondary building remotely, coordinating remedial actions when issues arise
- Monitor building condition and proactively identify maintenance or operational issues
- Contractor & Maintenance Management
- Manage and oversee contractors on-site, ensuring works are completed safely, on time, and to specification
- Coordinate reactive and planned maintenance activities
- Ensure all works comply with health & safety requirements and site procedures
- Building Systems & Compliance
- Demonstrate strong working knowledge of key building systems, including: CCTV systems, Intruder alarms, Fire alarm systems, Intercom and access control systems
- Monitor system performance, elaborate faults, and liaise with specialist contractors where required
- Support compliance activities, inspections, and statutory checks
- Health, Safety & Risk
- Promote a safe working environment for occupiers, visitors, and contractors
- Ensure site procedures, permits, and risk assessments are followed
- Act promptly on any health & safety issues or incidents
Skills & Experience Required
- Proven experience in a Building Manager, FOH, or Facilities Management role (commercial environment preferred)
- Exceptional customer service and tenant engagement skills
- Confident in contractor management and site coordination
- Strong understanding of building systems and how they operate (CCTV, alarms, intercoms, fire systems)
- Organised, proactive, and able to work independently
- Professional, approachable, and calm under pressure
- IOSH/NEBOSH qualifications are desirable.
Benefits:
- Highly competitive salary DOE
- Discretionary bonus scheme
- 25 days holiday per year plus bank holidays
- Private Medical Insurance (medical history disregarded)
- Healthcare Cash Plan
- 5% Company pension contribution
- Cycle to work scheme
- Employee Assistance Programme
Building Manager in City of Westminster employer: Praxis Capital Limited
As a Building Manager at our flagship Central London location, you will thrive in a dynamic and supportive work environment that prioritises exceptional customer service and tenant engagement. We offer a highly competitive salary, generous holiday allowance, and comprehensive benefits including private medical insurance and a cycle to work scheme, all while fostering professional growth and development within a vibrant team culture. Join us in delivering outstanding experiences for our high-profile tenants in the heart of London.
