Customer Service Administrator

Customer Service Administrator

Weybridge, GB, KT13 0JT

Role: Customer Service Administrator (Fuel Cards)

Reports to: Head of Fuel Cards

Location: Weybridge

Who We Are

Harvest Energy is part of the Prax Group, a British multinational conglomerate dealing in crude oil, petroleum products and bio-fuels, headquartered in London.

Job Purpose:

Working closely with the Head of Fuel Cards and Sales Team to manage the process of the Fuel Cards, build business relationships with existing customers, handle customer service queries, reconcile data, and contribute to general administration.

About the Team

You’ll be part of a high-performing sales team that encourages teamwork and success in a friendly atmosphere.

Key Responsibilities and Accountabilities:

Customer Service & Administration

1. Main point of Customer Service contact and lead for the back-office Fuel Cards processing function, such as ordering/cancelling of cards as necessary.
2. Dealing with fuel card queries from customers, escalating issues to the network, Credit Control or Sales Team for assistance or further investigation.
3. Check new account applications from the Sales Team and progress to Credit Control for processing, providing ongoing information on the applications to the Sales Team.
4. Maintaining the Card Services & Fuel Cards Sales Email Inboxes.
5. Ensuring data input into CRM, FuelSoft and online platforms is accurate.
6. Maintain records of communications with customers.
7. Liaising with customer enquiries via email and telephone.
8. Provide ad hoc support with financial reporting production.

Personal skills/attributes required:

1. Self-motivated and proactive.
2. Able to work independently.
3. Effective verbal and written communication and influencing skills.
4. Excellent knowledge of computer systems and Microsoft Office programs including Excel and Word.

Package offered:

Permanent position, office-based in Weybridge with commission potential on top of your salary.

#J-18808-Ljbffr