At a Glance
- Tasks: Lead the management of Microsoft 365, ensuring reliability and optimisation.
- Company: Dynamic tech company focused on innovation and collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a culture of accountability and collaboration in a fast-paced environment.
- Why this job: Make a real impact by enhancing user experience and driving service excellence.
- Qualifications: 8+ years managing Microsoft 365 with strong leadership and communication skills.
The predicted salary is between 55000 - 65000 £ per year.
The M365 Manager will lead the strategic and operational management of the Microsoft 365 platform, ensuring that productivity applications are reliable, secure, and continuously optimised. This role will own the M365 roadmap, oversee platform governance, and drive improvements in service quality, user experience, and operational effectiveness.
Responsibilities
- Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence.
- Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies.
- Lead platform security and governance, ensuring compliance with internal policies and industry best practices—particularly within secure or regulated environments.
- Oversee incident and problem management for M365 services, ensuring timely resolution, root‑cause analysis, and continuous improvement.
- Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business.
- Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management.
- Ensure the platform meets enterprise‑level standards for resilience, scalability, and integration with wider infrastructure.
- Build and lead a high‑performing M365 team, fostering a culture of accountability, collaboration, and professional growth.
Candidate Requirements
- Proven experience managing Microsoft 365 at enterprise scale, with strong knowledge across core workloads (Teams, Exchange Online, SharePoint, OneDrive, Entra ID, etc.) for a minimum of 8 years.
- Microsoft qualification required: Microsoft certification M365 Administrator Expert or at least three of the following: Endpoint Administrator Associate, Messaging Administrator Associate, Teams Administrator Associate, Identity and Access Administrator Associate, Information Security Administrator Associate.
- Optional Microsoft qualification: Designing Microsoft Azure Infrastructure Solutions (AZ‑305).
- Demonstrated success working in secure, regulated, or compliance‑driven environments.
- Strong leadership capabilities with experience guiding technical teams and driving high performance.
- Customer‑focused approach with excellent communication and stakeholder‑management skills.
- Hands‑on experience developing and delivering technology roadmaps.
- Strong problem‑solving and organisational skills.
- Competence in ITIL‑aligned service management; ITIL certification desirable.
- Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience.
Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite. The ratio of time working onsite will be determined in partnership with your leader.
M365 Technical Manager employer: Prattwhitney
At our Livingston location, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. As the M365 Technical Manager, you will have the opportunity to lead a high-performing team while benefiting from a hybrid work model that promotes work-life balance. We are committed to your professional growth, offering continuous learning opportunities and a supportive environment where your contributions directly impact our organisational success.
