At a Glance
- Tasks: Lead the management of Microsoft 365, ensuring reliability and optimisation of productivity applications.
- Company: Join a forward-thinking company that values innovation and collaboration.
- Benefits: Enjoy a hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on continuous improvement and career development.
- Why this job: Make a real impact by enhancing user experience and driving service excellence.
- Qualifications: 8+ years managing Microsoft 365 with strong leadership and communication skills.
The predicted salary is between 70000 - 90000 £ per year.
The M365 Manager will lead the strategic and operational management of the Microsoft 365 platform, ensuring that productivity applications are reliable, secure, and continuously optimised. This role will own the M365 roadmap, oversee platform governance, and drive improvements in service quality, user experience, and operational effectiveness.
Responsibilities
- Deliver high standards of operational effectiveness across the Microsoft 365 platform, ensuring performance, stability, and service excellence.
- Own and develop the M365 roadmap, ensuring alignment with organisational priorities, user needs, and emerging technologies.
- Lead platform security and governance, ensuring compliance with internal policies and industry best practices—particularly within secure or regulated environments.
- Oversee incident and problem management for M365 services, ensuring timely resolution, root‑cause analysis, and continuous improvement.
- Champion user experience and customer satisfaction, developing strong relationships with stakeholders across the business.
- Manage service processes in line with ITIL principles, driving maturity in service delivery and operational management.
- Ensure the platform meets enterprise‑level standards for resilience, scalability, and integration with wider infrastructure.
- Build and lead a high‑performing M365 team, fostering a culture of accountability, collaboration, and professional growth.
Candidate Requirements
- Proven experience managing Microsoft 365 at enterprise scale, with strong knowledge across core workloads (Teams, Exchange Online, SharePoint, OneDrive, Entra ID, etc.) for a minimum of 8 years.
- Microsoft qualification required: Microsoft certification M365 Administrator Expert or at least three of the following: Endpoint Administrator Associate, Messaging Administrator Associate, Teams Administrator Associate, Identity and Access Administrator Associate, Information Security Administrator Associate.
- Optional Microsoft qualification: Designing Microsoft Azure Infrastructure Solutions (AZ‑305).
- Demonstrated success working in secure, regulated, or compliance‑driven environments.
- Strong leadership capabilities with experience guiding technical teams and driving high performance.
- Customer‑focused approach with excellent communication and stakeholder‑management skills.
- Hands‑on experience developing and delivering technology roadmaps.
- Strong problem‑solving and organisational skills.
- Competence in ITIL‑aligned service management; ITIL certification desirable.
- Typically requires: A University Degree or equivalent experience and minimum 8 years prior relevant experience, or an Advanced Degree in a related field and minimum 5 years experience.
Hybrid: Employees who are working in hybrid roles will work regularly both onsite and offsite. The ratio of time working onsite will be determined in partnership with your leader.
M365 Technical Manager in Livingston employer: Prattwhitney
At RTX, we pride ourselves on being an exceptional employer, offering a dynamic hybrid work environment in Livingston, West Lothian, where innovation and collaboration thrive. Our commitment to employee growth is evident through continuous professional development opportunities and a culture that champions accountability and teamwork. With a focus on operational excellence and user satisfaction, we empower our M365 Technical Manager to lead impactful projects while enjoying the benefits of a supportive workplace that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land M365 Technical Manager in Livingston
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience with Microsoft 365 aligns with their needs. We want you to shine!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your thoughts clearly and confidently when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace M365 Technical Manager in Livingston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the M365 Technical Manager role. Highlight your experience with Microsoft 365 and any relevant certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the M365 platform and how you can contribute to our team. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Leadership Skills:Since this role involves leading a team, make sure to highlight your leadership experience. Share examples of how you've guided teams in the past and driven high performance. We love seeing candidates who can inspire others!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Prattwhitney
✨Know Your M365 Inside Out
Make sure you’re well-versed in all aspects of Microsoft 365, especially the core workloads like Teams, Exchange Online, and SharePoint. Brush up on recent updates and features, as this will show your passion and commitment to the platform.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, particularly in managing technical teams. Think about times when you drove high performance or improved service delivery, as these stories will resonate well with interviewers looking for a strong M365 Manager.
✨Understand Governance and Compliance
Familiarise yourself with governance and compliance best practices, especially in secure environments. Be ready to discuss how you’ve ensured compliance in past roles, as this is crucial for the position and will demonstrate your capability to manage risks effectively.
✨Engage with Stakeholders
Prepare to talk about your approach to building relationships with stakeholders. Think of specific instances where you championed user experience or customer satisfaction, as this will illustrate your customer-focused mindset and ability to collaborate across the business.
