At a Glance
- Tasks: Be the key link between customers and operations in aerospace.
- Company: Join Collins Aerospace, a leader in innovative aerospace solutions.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and a fantastic pension scheme.
- Other info: Dynamic role with opportunities for continuous learning and development.
- Why this job: Shape the future of aircraft interiors while growing your career in a supportive environment.
- Qualifications: Experience in aerospace or manufacturing, strong customer service skills, and proficiency in Microsoft Office.
The predicted salary is between 52200 - 63800 £ per year.
Are You Ready to Shape the Future of Aircraft Interior Components? At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.
Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.
The Principal Analyst, Customer Service is the liaison between the customer and operations. Customer Service is the voice of the customer to shop operations and the voice of shop operations to the customer. Both internal and external interaction and communication must be performed in a timely and professional manner to ensure exceptional performance, contractual compliance, and customer satisfaction. The role plays a key part in supporting aftermarket repairs within the Service and Specialty Products (S&SP).
Key Responsibilities:
- Represent MRO as main POC for internal and external customers
- Collect and report MRO status, risks to manager
- Manage tasks and queues in a timely manner
- Ensure all customer requirements are identified and communicated
- Obtain additional information from the customer when needed
- Manage orders to proactively mitigate TAT (Turn Around Time)
- Perform timely hold management
- Provide additional support as requested
- Participate in customers meetings: in person or remote
Required Skills & Experience:
- Experience working within a fast-paced aerospace or manufacturing environment
- Working knowledge of MRP (E1) systems and repair documentation processes
- Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Access
- Strong understanding of repair, customer service support processes within a MRO environment
- Ability to analyze and resolve customer issues using sound judgment and prior experience, established escalation path within organization
Preferred Skills & Experience:
- Aerospace industry experience is desirable
- Strong customer-focused mindset
- High attention to detail in documentation preparation: quotes, reports
- Self-motivated with the ability to work independently with limited supervision
- Ability to operate effectively both autonomously and within a team environment
- Strong communication skills enabling collaboration with peers, leadership, and cross-functional teams
- Ability to make timely and effective decisions within a dynamic MRO environment
- Continuous improvement mindset with a willingness to learn and develop technical expertise
- Strong problem-solving capability within Aerospace MRO environment
Why Join Us?
At Collins Aerospace, we believe in empowering our people to make a real difference. You’ll be part of a supportive, innovative team where your contributions are valued, and your career growth is encouraged. With excellent benefits, a flexible working environment, and the opportunity to work on cutting-edge aircraft interior components, this is the perfect chance to take your machining career to the next level.
What We Offer:
- 25 days Annual Leave + Bank Holidays
- Bonus Scheme
- Fantastic Pension Scheme
- Private Medical Insurance
- Employee Assistance Programme for personal support
- Cycle to Work Scheme and other employee discounts
At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
Principal Specialist, Customer Service in Leighton Buzzard employer: Prattwhitney
Prattwhitney in Fareham is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. With a strong focus on employee growth, the company provides ample opportunities for advancement within the defence sector, alongside a competitive benefits package that supports work-life balance and professional development. Joining Prattwhitney means being part of a dedicated team committed to delivering excellence in military training programmes while building lasting relationships with customers.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Specialist, Customer Service in Leighton Buzzard
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Prattwhitney. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Prattwhitney before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Principal Specialist, Customer Service in Leighton Buzzard
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Prattwhitney:Your cover letter is your chance to shine! Tell us why you want to work at Prattwhitney specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Prattwhitney!
How to prepare for a job interview at Prattwhitney
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
