Systems Engineer in Gloucester

Raytheon UK have a full time on-site, permanent opportunity for a Systems Engineer to join our team in Gloucester. We are looking for a talented engineer to be part of the IT support team delivering support to engineers and the wider business, ensuring the smooth operation of hardware, software, networks, and business-critical systems. Your primary role would be to maintain a reliable IT environment and act as a bridge between project and business units via the JIRA Service Desk. This area of the business provides ISO27001:2022 aligned IT support at scale, collaborating with engineers to create, maintain and deliver secure, mission critical systems. Due to the sector this team is working in, we require all candidates to be willing to attain an eDV clearance.

Key Responsibilities:

• Perform routine maintenance, patching, and updates of the IT estate
• Conduct regular audits, reports and risk assessments
• Provide technical support to end users across thin clients, laptops, mobile devices, and peripherals
• Manage user accounts, onboard, offboard, manage permissions, and access to internal and external systems
• Contribute to the completion of milestones associated with your IT projects
• Maintain accurate documentation of incidents, resolutions, and asset inventory
• Assist with onboarding/offboarding processes, including device setup and recovery
• Support meeting rooms, AV equipment, printers, and telephony systems
• Diagnose and resolve hardware, software, and network issues on-site

Required Skills and Experience:

• Experience of maintaining the laptop estate via the endpoint management software
• Knowledge of networking, including security and IT governance frameworks
• Working experience with IT project delivery
• Administration of Atlassian JIRA and Confluence
• PowerShell script writing and troubleshooting skills
• Strong knowledge of Windows and macOS
• Prior experience with working independently on-site with minimal supervision

Additional Skills and Experience:

• CompTIA Network+, ITIL 4, ISO27001 or similar certification

Benefits and Work Culture:

Benefits:

• Competitive salaries.
• 25 days holiday + statutory public holidays, plus opportunity to buy and sell up to 5 days (37hr)
• Contributory Pension Scheme (up to 10.5% company contribution)
• Company bonus scheme (discretionary)
• 6 times salary ‘Life Assurance’ with pension.
• Flexible Benefits scheme with extensive salary sacrifice schemes, including Health Cashplan, Dental, and Cycle to Work amongst others.
• Enhanced sick pay.
• Enhanced family friendly policies including enhanced maternity, paternity & shared parental leave.
• Car / Car allowance (dependant on grade/ role)
• Private Medical Insurance (dependant on grade)

Work Culture:

• 37hr working week, although hours may vary depending on role, job requirement or site-specific arrangements.
• Early 1.30pm finish Friday, start your weekend early!
• Remote, hybrid and site based working opportunities, dependant on your needs and the requirements of the role.
• A grownup flexible working culture that is output, not time spent at desk, focussed. More formal flexible working arrangements can also be requested and assessed subject to the role.
• Up to 5 paid days volunteering each year.