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- Tasks: Support and maintain application life cycles while driving business efficiency.
- Company: Join a leading tech firm with a focus on innovation and collaboration.
- Benefits: Enjoy competitive pay, hybrid work options, and opportunities for professional growth.
- Why this job: Be the go-to expert in applications and make a real impact on business operations.
- Qualifications: Experience in application support and a knack for problem-solving.
- Other info: Dynamic role with excellent career advancement potential in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
This role is responsible for supporting and maintaining the full application life cycle and day-to-day operation along with servicing any new business requirements/configuration changes and new stand-ups, utilising industry standard best practice. It will also play a major part in understanding new business requirements, testing and integration of other applications to integrate data between applications.
Reporting to the Head of Business Intelligence, the successful candidate shall manage, operate, improve, maintain and report the performance of the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally.
Responsibilities include, but are not limited to:
- Act as the application’s Subject Matter Expert and technical with a particular focus on administering, configuring and modifying dataflows within the tool.
- Software upgrades and data migration between different platforms and O/S level Administration experience would be a distinct advantage.
- Regular software maintenance, performance tuning and patching, including some periodic monthly out of hours working.
- Plan works with the Head of Service ensuring operational integrity and compliance covering information security, change management, asset management and software licensing.
- Meet IS assurance governance and policies to ensure we operate with confidence, through effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements.
- Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected.
- Support the development and implementation of key service level agreements (SLAs).
- Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management.
- Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
- Support effective operational supplier performance and repairs & maintenance contracts, including software licensing compliance, software licence & support contract agreements and renewals.
- Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
Applications Support Engineer in Harlow employer: Pratt & Whitney
Contact Detail:
Pratt & Whitney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Engineer in Harlow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Be ready to discuss how your skills as an Applications Support Engineer can help them improve efficiency and customer engagement.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled challenges in application support. This will demonstrate your expertise and operational focus.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Applications Support Engineer in Harlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Applications Support Engineer role. Highlight your experience with application life cycles, data migration, and any relevant software upgrades. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your understanding of business requirements and your troubleshooting skills.
Showcase Your Technical Skills: Don’t forget to highlight your technical expertise in your application. Mention any specific tools or platforms you've worked with, especially those related to application administration and configuration. We love seeing candidates who are technically savvy!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application!
How to prepare for a job interview at Pratt & Whitney
✨Know Your Applications Inside Out
As an Applications Support Engineer, you'll need to be the go-to person for application knowledge. Make sure you understand the full application life cycle and can discuss how you've supported or improved applications in the past. Brush up on any specific tools mentioned in the job description and be ready to share your experiences with them.
✨Demonstrate Problem-Solving Skills
This role involves troubleshooting and managing service issues, so be prepared to showcase your problem-solving abilities. Think of examples where you've successfully resolved technical issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Familiarise Yourself with Compliance and Governance
Understanding IS assurance governance and policies is crucial for this position. Research the relevant compliance standards and be ready to discuss how you've adhered to similar guidelines in previous roles. This shows that you take operational integrity seriously and are aware of the importance of security in IT.
✨Ask Insightful Questions
Interviews are a two-way street, so prepare some thoughtful questions about the team, the technologies used, and the company's approach to application support. This not only demonstrates your interest in the role but also helps you gauge if the company is the right fit for you.