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- Tasks: Provide first line HR support and manage customer queries in a fast-paced environment.
- Company: Join RTX, a global leader in aerospace and defence with over 180,000 employees.
- Benefits: Enjoy hybrid work options, career development opportunities, and a supportive team culture.
- Why this job: Gain valuable HR experience while making a real impact in a dynamic industry.
- Qualifications: Customer-focused attitude and strong communication skills are essential; HR experience is a plus.
- Other info: This is a 12-month fixed-term contract with potential for extension or permanent role.
The predicted salary is between 28800 - 43200 £ per year.
Date Posted:
2025-07-10
Country:
United Kingdom
Location:
Fore 1, Fore Business Park, Huskisson Way, Stratford Road, Solihull, B90 4SS
Position Role Type:
Unspecified
With a global workforce of +180,000 employees, RTX is a leader in technologically advanced and intelligent solutions for the global aerospace and defence industry. RTX has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving market.
RTX comprises 3 key businesses; Collins Aerospace, Pratt & Whitney, and Raytheon, with the UK being predominantly Collins Aerospace. Collins Aerospace specialises in producing aerostructures, avionics, interiors, mechanical systems, mission systems, and power and control systems that serve customers across the commercial, regional, business aviation and military sectors.
We are looking for an entry-level Associate HR Advisor to join our People Services team. As part of the Enterprise Services business, People Services operates as a HR Shared Service, providing first line HR advice and guidance to employees and managers. This is a 12-month Fixed Term Contract with the potential to extend or transition into a permanent role.
Work Location: Hybrid (3 days remote and 2 days at the Shirley, UK office)
Our UK and Ireland team support all 21 sites across the UK business, totalling around 6,500 employees. The team is split into 3 tiers – Tier 0 being our online, self-service portal; Tier 1 handling queries, providing advice and guidance, and general HR administration; and Tier 2 providing more specialised services for the most complex cases. As well as enabling us to provide an efficient and effective HR service, this structure also provides a wealth of career development opportunities. This role is situated in Tier 1, reporting to the Team Lead. The role is highly customer-focused, fast paced, varied and relies on effective collaboration with others.
What you will do in this role:
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Provide first line HR support to employees and managers including providing simple HR policy and process advice across the employee lifecycle. You will need to utilise our CRM system ServiceNow to proactively administer your own caseload, manage customer expectations and adhere to SLAs.
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Undertake a range of HR administration duties including production of employee correspondence, preparation of employment contracts, data audits and updating employee files, ensuring that high levels of data accuracy are maintained throughout.
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Utilise HRIT systems such as Workday to transact HR changes, troubleshoot process issues and coach managers to effectively navigate systems.
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Provide high quality customer service while managing cases from various employee groups, across a wide variety of channels (email, phone and online portal)
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Follow established HR processes, knowledge, policies, company guidelines and regulations to resolve simple customer queries.
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Be an active and supportive member of the team, sharing experiences and ideas with colleagues to continually improve our services.
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Actively engage with and apply continuous improvement methodology to identify improvement opportunities and support process optimisation activities.
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Understand and be compliant with the corporate data protection and confidentiality policies.
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Act as an advocate for People Services within the business and encourage adoption.
Qualifications / Experience we value:
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Attitude is key to this role, so you will need to be highly-customer orientated and able to deliver great customer service to a wide range of employees, from shop floor to executive.
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You must be comfortable working in a fast-paced customer service environment, operating to agreed targets and SLAs
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Ability to multi-task and proactively prioritise work to meet competing demands.
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Be proactive, professional and maintain high levels of confidentiality.
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Experience of working within a HR Shared Service Centre and/or a Customer Service Contact Centre environment preferred
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Strong communication skills (written and oral) and ability to verbally coach customers over the phone or on Zoom.
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Ability to work independently and enjoy working under pressure.
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Good attention to detail and accuracy.
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Logical thinker who can solve problems quickly.
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Team player who can support and encourage others.
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Strong IT skills and aptitude for using HRIT tools.
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Experience of Workday or ServiceNow desirable but not essential
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Whilst a CIPD or equivalent HR qualification is not required, an understanding of a HR environment or experience within a customer service environment is essential.
Apply now to learn more!
RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.
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Associate HR Advisor - 12-month Fixed Term Contract employer: Pratt & Whitney
Contact Detail:
Pratt & Whitney Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate HR Advisor - 12-month Fixed Term Contract
✨Tip Number 1
Familiarise yourself with the HR Shared Service model, especially Tier 1 functions. Understanding how this structure operates will help you demonstrate your knowledge during interviews and show that you're ready to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, as this role is highly customer-focused. Think of examples from your past experiences where you've successfully managed customer queries or provided excellent service, as these will be valuable in your discussions.
✨Tip Number 3
Get comfortable with HRIT systems like Workday and ServiceNow. Even if you haven't used them before, showing a willingness to learn and adapt to new technologies can set you apart from other candidates.
✨Tip Number 4
Highlight your ability to work under pressure and manage multiple tasks. Prepare specific examples that showcase your organisational skills and how you've successfully prioritised competing demands in previous roles.
We think you need these skills to ace Associate HR Advisor - 12-month Fixed Term Contract
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in HR or customer service. Emphasise skills such as communication, problem-solving, and attention to detail, which are crucial for the Associate HR Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of RTX and the People Services team that excite you, and explain how your background aligns with their needs.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as customer orientation, ability to work under pressure, and familiarity with HRIT systems like Workday or ServiceNow, even if your experience is limited.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in HR roles.
How to prepare for a job interview at Pratt & Whitney
✨Show Your Customer Service Skills
As an Associate HR Advisor, you'll be in a highly customer-focused role. Be prepared to discuss your previous experiences in customer service and how you handled various situations. Highlight your ability to communicate effectively and provide excellent support.
✨Familiarise Yourself with HR Processes
Understanding basic HR policies and processes is crucial for this role. Brush up on common HR practices and be ready to explain how you would handle simple queries or issues that employees might face.
✨Demonstrate Your IT Proficiency
Since the role involves using HRIT systems like Workday and ServiceNow, it’s important to showcase your IT skills. If you have experience with these tools, mention it. If not, express your willingness to learn and adapt quickly.
✨Emphasise Team Collaboration
This position requires working closely with others in a fast-paced environment. Be ready to share examples of how you've successfully collaborated with team members in the past and how you can contribute to a positive team dynamic.