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- Tasks: Manage apartments and provide excellent housing services to tenants in Tyne and Wear.
- Company: Join Bernicia, a leading housing provider dedicated to making a difference in people's lives.
- Benefits: Enjoy flexible working, health cash plans, gym discounts, and generous annual leave.
- Why this job: Be part of a people-focused culture that values teamwork, respect, and community impact.
- Qualifications: Excellent customer service and communication skills; housing experience preferred but not essential.
- Other info: This role requires an enhanced DBS check and may involve driving.
The predicted salary is between 12155 - 12155 £ per year.
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Location: Clennel House, Benwell.
Contract: Permanent.
Hours: Part Time 18.5 hours per week (Monday-Friday).
Salary: £12,155 per annum.
Closing Date: 26th June 2025, 5PM.
Are you passionate about working with people, can make them feel respected and demonstrate a passion for making a difference to people's lives? If so, then our Location Coordinator post is for you!
About The Role
We are looking to recruit a passionate and self-motivated individual to come on board and deliver a first-class housing service. Keeping our tenants at the heart of everything you do, you will be responsible for managing apartments in the Tyne and Wear area; Clennel House, Benwell. It's fantastic if you have previous housing experience however this is not essential, as our first-class training and support will ensure you succeed in the role. We're looking for someone who can drive a quality housing service, help our tenants, and work well as part of a team. The role is a dynamic one and will incorporate many tasks and duties. We need someone responsible and who shows a can-do attitude from the start.
Duties Include:
- Building management
- Monitoring tenants and low-level tenancy queries
- Daily welfare checks / calls to tenants within the block
- Responding to alarm activations
- Working as part of a team
- Liaising with other departments within the housing function
- Organising diverse activities for tenants as part of a robust tenant engagement strategy
- Reporting of repairs / defects and seeing these through to completion
- Health and safety checks and monitoring
- Liaising with external organisations to help deliver the housing service
About You
You’ll need:
- Excellent customer service skills
- Excellent communication skills
- Housing Experience is preferred, but not essential.
- The ability to work alone and as part of a team.
- Ability to adapt to varying scenarios.
- Understand the importance of compliance and health and safety.
Role Benefits:
- 28 days annual leave (plus bank holidays) for full time employees; pro-rata to part time employees
- Working from home up to 2 days per week, if relevant to the role
- Health cash plan membership so you can save money by claiming cash back over £1000 each year - towards essential healthcare such as dental, optical, physio and loads more. We'll also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension scheme with life insurance of 3 x salary.
About Us
We're all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that. We've built Bernicia to be a business that people want to be a part of. We're one of the North East's largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
Everything about Bernicia is people focused, that's why we've held the Investors in People Gold Award since 2010. We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
This post will be subject to an enhanced DBS check. Please note you may be required to drive for business, if this forms a requirement of the role. If this is required, you will be required to hold a current and valid driving licence.
For More Information Regarding This Role, Please Contact Claire Riley-Carr on 0191 238 3865.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
Location Coordinator employer: Praneeth Projects
Contact Detail:
Praneeth Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Location Coordinator
✨Tip Number 1
Familiarise yourself with the specific needs of tenants in the Tyne and Wear area. Understanding local issues and community dynamics can help you connect better with potential tenants and demonstrate your commitment to providing a quality housing service.
✨Tip Number 2
Showcase your customer service skills during any interactions, whether it's through networking or informal conversations. Being personable and approachable is key in this role, so practice active listening and empathy when discussing housing services.
✨Tip Number 3
Engage with local housing organisations or community groups before applying. This will not only enhance your understanding of the sector but also provide you with valuable contacts who may offer insights or even referrals for the Location Coordinator position.
✨Tip Number 4
Prepare to discuss how you would handle various scenarios that may arise in the role, such as tenant welfare checks or emergency situations. Having clear examples ready will demonstrate your problem-solving abilities and readiness for the dynamic nature of the job.
We think you need these skills to ace Location Coordinator
Some tips for your application 🫡
Complete the Online Application Form: Make sure to fill out the online application form in full. Incomplete applications may not be reviewed, so take your time to provide all necessary information.
Tailor Your CV: Highlight relevant experience and skills that align with the Location Coordinator role. Emphasise your customer service skills and any experience working in housing or community services, even if it's not extensive.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping people and your commitment to delivering excellent housing services. Mention specific examples of how you've demonstrated these qualities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Praneeth Projects
✨Show Your Passion for People
Since the role of Location Coordinator is all about working with tenants, make sure to express your passion for helping others during the interview. Share examples of how you've positively impacted people's lives in previous roles or situations.
✨Demonstrate Teamwork Skills
This position requires collaboration with various departments and team members. Be prepared to discuss your experience working in teams, highlighting specific instances where you contributed to a successful outcome.
✨Understand Compliance and Health & Safety
Familiarise yourself with the importance of compliance and health and safety regulations in housing. Be ready to discuss how you would ensure these standards are met in your role, as this is crucial for tenant welfare.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to adapt to varying scenarios, such as handling tenant queries or responding to emergencies. Think of relevant examples from your past experiences that showcase your problem-solving skills and adaptability.
