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- Tasks: Assist customers with repair requests and general enquiries, showcasing your problem-solving skills.
- Company: Join Praneeth Projects, a leading housing provider dedicated to making a difference in communities.
- Benefits: Enjoy 28 days annual leave, health cash plan, gym discounts, and remote work options.
- Why this job: Be part of a people-focused culture that values teamwork, integrity, and customer service excellence.
- Qualifications: Excellent communication skills and a team-oriented mindset are essential for success.
- Other info: This is an entry-level position with opportunities for growth in a supportive environment.
The predicted salary is between 18000 - 22000 £ per year.
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Customer Contact Advisor
Location: Ashington
Contract: Permanent
Hours: 20 Hours Per Week (Monday Friday, 9.00 1pm)
Salary: £25,023.00 (Pro-Rata, Per Annum)
Closing Date:5pm on Monday 9th February 2026
Are you passionate about delivering great customer service? If so, our Customer Contact Advisor post is for you!
About The Role
An opportunity has arisen for a Customer Contact Advisor to join our Contact Team based at our office in Ashington.
As a Customer Contact Advisor, you will be predominantly dealing with repair requests and on occasion more general enquiries.
Sometimes the nature of these calls will involve people experiencing difficult situations where problem solving, and customer service skills are essential. You must also be proficient in using various IT systems.
About You
Are you interested in a career with an organisation committed to making a difference to customers, tenants and communities?
Are you passionate about delivering front line call handling and looking for a new opportunity challenge?
Youll needexcellent communication skills and a team focused approach to work to succeed in this role.
The Benefits
- 28 days annual leave + bank holidays, pro-rata for part time employees.
- Working from home opportunities, if applicable to your role, part-week.
- Health cash plan membershipso you can save money by claiming cash back over £1000 each year – towards essential healthcare such asdental, optical, physio and loads more. Well also cover the costs of including any dependent children in the scheme up to the age of 21 or 24 if in full time education that you may have.
- Access to savings on gym memberships plus cash back and discounts on purchases from major retailers including supermarkets, travel, cinema and more.
- Generous pension schemewith life insurance of 3 x salary.
About Us
- Were all about helping people in need of housing. We believe a good home makes lots of other things possible, so we provide great homes and services that do just that.
- Weve built Bernicia to be a business that people want to be a part of. Were one of the North Easts largest and most successful housing providers; building, renting, selling and managing homes as well as providing services to over 60,000 customers.
- Everything about Bernicia is people focused, thats why weve held the Investors in People Gold Award since 2010.
- We operate within a set of simple, but effective values, which blend perfectly to create our unique Bernicia Way culture. This ensures we are customer focused, through working together, respecting each other, being accountable for our actions and demonstrating integrity and leadership.
We reserve the right to close this vacancy earlier than advertised, should we receive a large volume of applications.
The Group is fully committed to the promotion of equal opportunities and we particularly welcome applicants from groups who are currently under represented at Bernicia.
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Customer Contact Advisor employer: Praneeth Projects
Contact Detail:
Praneeth Projects Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Contact Advisor
✨Tip Number 1
Familiarise yourself with the specific challenges faced by customers in housing situations. Understanding common issues can help you demonstrate empathy and problem-solving skills during any interviews.
✨Tip Number 2
Brush up on your IT skills, especially with customer service software. Being proficient in these systems will not only boost your confidence but also show that you're ready to hit the ground running.
✨Tip Number 3
Prepare for role-play scenarios that might come up during the interview. Practising how to handle difficult calls or customer complaints can showcase your communication skills and ability to remain calm under pressure.
✨Tip Number 4
Research Bernicia's values and culture. Being able to align your personal values with theirs during the interview can make a strong impression and demonstrate your commitment to their mission.
We think you need these skills to ace Customer Contact Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Customer Contact Advisor position. Understand the key responsibilities and required skills, such as excellent communication and problem-solving abilities.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and any IT proficiency. Use specific examples that demonstrate your ability to handle difficult situations and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your alignment with the company's values. Mention why you want to work for Praneeth Projects and how you can contribute to their mission of helping people in need of housing.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in customer-facing roles.
How to prepare for a job interview at Praneeth Projects
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, especially in challenging situations.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled difficult customer interactions in the past. Highlight your problem-solving abilities and how you can remain calm under pressure, as this role will involve dealing with repair requests and general enquiries.
✨Familiarise Yourself with IT Systems
Since proficiency in various IT systems is essential for this role, take some time to research common software used in customer service environments. Be ready to discuss your experience with these tools and how quickly you can adapt to new systems.
✨Emphasise Teamwork and Communication
This position requires a team-focused approach, so be prepared to talk about your ability to work collaboratively. Share examples of how you've effectively communicated with colleagues to resolve issues or improve customer satisfaction.
