At a Glance
- Tasks: Manage parts enquiries, quoting, and order processing to support service operations.
- Company: Join Pramac, a Generac Company, leading sustainable energy solutions since 1966.
- Benefits: Competitive salary, dynamic work environment, and opportunities for growth.
- Other info: Collaborative culture with a focus on safety and service excellence.
- Why this job: Make a real impact by ensuring customers' equipment runs smoothly and efficiently.
- Qualifications: Experience in parts or inventory roles, strong organisational skills, and customer communication.
The predicted salary is between 36000 - 60000 € per year.
We are Pramac, a Generac Company, leading the evolution to more resilient, efficient, and sustainable energy solutions. Established in 1966, we have always evolved, expanding our product portfolio and becoming the global benchmark for the production of generators and warehouse material handling equipment. Our diverse business lines ensure the company is a leading player in a wide variety of global markets.
We are looking for a Parts Controller – UK & Ireland who will be responsible for the control, availability, quoting, and order processing of parts supporting service, aftersales, and operational activity across Pramac Generac UK & Ireland. The role acts as a primary point of contact for parts enquiries, responsible for quoting, taking orders, and progressing parts supply for internal teams, field engineers, service partners, and customers. By ensuring fast, accurate parts supply, the role directly supports first-time-fix, reduced downtime, and customer satisfaction across Battery Energy Storage Systems (BESS), Power Generation, Tower Lights, and Materials Handling Equipment (MHE).
Key Responsibilities
- Parts Enquiries, Quoting & Order Processing
- Act as a primary contact for parts enquiries from customers, engineers, and service partners.
- Identify correct parts using parts lists, serial numbers, and technical documentation.
- Prepare and issue parts quotations, ensuring accurate pricing, availability, and lead times.
- Convert approved quotations into parts sales orders within the ERP system (Oracle).
- Process parts orders end-to-end, including order confirmation, picking, dispatch, and invoicing support.
- Communicate clearly with customers on pricing, availability, delivery times, and order status.
- Parts Planning & Inventory Control
- Manage day-to-day control of service and aftersales parts inventory.
- Maintain appropriate stock levels to support service demand and sales activity.
- Support min/max stock levels and critical spares management.
- Expedite urgent parts to support breakdown and reactive service requirements.
- Service & Engineer Support
- Issue parts to service jobs and field engineers in a timely and controlled manner.
- Ensure parts are available and dispatched ahead of scheduled service visits.
- Manage returns, warranty parts, and unused stock from engineers.
- Work closely with Service Controllers to maximise first-time-fix and minimise repeat visits.
- Supplier & Procurement Liaison
- Raise purchase orders for parts in line with approved suppliers and lead times.
- Liaise with suppliers and factories to confirm availability, pricing, and delivery schedules.
- Resolve supplier issues including shortages, delays, or incorrect deliveries.
- Inventory Accuracy & Governance
- Maintain accurate stock records within the ERP system.
- Support cycle counting, stock audits, and discrepancy resolution.
- Reduce obsolescence, write-offs, and emergency freight costs.
- Support Finance with accurate inventory valuation and audit requirements.
- People, Culture & Safety
- Maintain an organised, safe, and efficient parts environment.
- Promote a service-led, customer-focused mindset.
- Work collaboratively with Service, Operations, and Sales teams.
- Take ownership and pride in delivering a high-quality parts service.
Key Relationships
- Head of Service & Aftersales – UK & Ireland
- Service Controllers
- Field Service Engineers
- Inside Sales & Finance Teams
- Operations & Logistics
- Suppliers & Manufacturing Partners
- Customers & Service Partners
Skills, Experience & Attributes
- Experience in parts, inventory, aftersales, or service support roles.
- Experience preparing quotations and processing orders.
- Strong organisational skills and attention to detail.
- Confident customer communication skills, including phone and email.
- Experience using ERP or stock management systems (Oracle preferred).
Desirable
- Experience within power generation, energy systems, tower lighting, MHE, plant, or industrial equipment.
- Ability to interpret technical drawings, parts manuals, or exploded diagrams.
- Understanding of service and warranty processes.
Personal Attributes
- Methodical, organised, and dependable.
- Customer-focused with a strong sense of ownership.
- Calm under pressure with a solutions-led mindset.
- Commercially aware while maintaining service priorities.
- Takes pride in accuracy, service quality, and follow-through.
Why This Role Matters
The Parts Controller – UK & Ireland plays a critical role in keeping customers’ equipment running. By owning parts enquiries, quoting, order processing, and inventory control, this role directly impacts service responsiveness, engineer productivity, customer downtime, and aftersales revenue.
If you think you have the right skills for the role, share your profile with us and do not hesitate to contact us!
Parts Controller – UK & Ireland in Rugby employer: Pramac Swiss SA
At Pramac, a Generac Company, we pride ourselves on fostering a dynamic and inclusive work environment in Rugby, Great Britain, where innovation meets sustainability. As a Parts Controller, you will benefit from a supportive culture that prioritises employee growth through continuous training and development opportunities, while also enjoying competitive compensation and a commitment to work-life balance. Join us in our mission to deliver exceptional service and contribute to the evolution of energy solutions, all while being part of a team that values collaboration and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Parts Controller – UK & Ireland in Rugby
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their products and services, especially in parts control and inventory management. This will help you stand out and show you're genuinely interested.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills and experience make you the perfect fit for the Parts Controller role. Keep it concise and focus on how you can add value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at Pramac.
We think you need these skills to ace Parts Controller – UK & Ireland in Rugby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parts Controller role. Highlight your experience in parts, inventory, and customer service. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Show Off Your Attention to Detail:In this role, accuracy is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to double-check their work – it shows you care!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Pramac Swiss SA
✨Know Your Parts Inside Out
Familiarise yourself with the parts and inventory management processes relevant to the role. Understand how to identify parts using serial numbers and technical documentation, as this will likely come up in your interview.
✨Showcase Your Customer Communication Skills
Prepare examples of how you've effectively communicated with customers or internal teams in previous roles. Highlight your ability to handle enquiries, provide accurate quotes, and manage order statuses, as these are key aspects of the Parts Controller position.
✨Demonstrate Organisational Skills
Be ready to discuss how you manage multiple tasks and maintain attention to detail. You might be asked about your experience with ERP systems like Oracle, so think of specific instances where your organisational skills made a difference.
✨Emphasise Your Problem-Solving Mindset
Prepare to share examples of how you've tackled challenges in past roles, especially related to inventory control or customer service. This role requires a calm and solutions-led approach, so showcasing your ability to resolve issues will impress the interviewers.
