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- Tasks: Provide technical support for FlexIC inlay assembly and resolve customer issues globally.
- Company: Join a dynamic team at a leading semiconductor company with a focus on innovation.
- Benefits: Enjoy competitive pay, travel opportunities, Visa sponsorship, and relocation support.
- Why this job: Make a real impact while travelling the world and solving exciting technical challenges.
- Qualifications: Degree in a related field or relevant experience; strong communication skills required.
- Other info: Embrace diversity and inclusion in a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting new opportunity for a Technical Support Engineer to join our growing Back End Operations team! Based in the North East of England and with significant travel to customer sites globally, this role will provide support to customers with the set-up of the FlexIC inlay assembly process to enable volume production on various machine sets.
The role will involve managing technical issues at customer sites if problems arise, carrying out fault-finding and root cause analysis in a time-effective manner in order to provide solutions. You will also be responsible for the follow-up engagement work for these external parties, ensuring that an exceptional level of professional support is provided.
We are looking for candidates with demonstrable experience in either automated die attach or reel-to-reel processing, as well as excellent interpersonal skills, given the customer‑facing nature of the role. You will develop in-depth knowledge of the FlexIC inlay assembly processes and machines (you will be provided with full training before customer support activities commence) in particular the TAL15K tool. This role will involve significant travel to sites around the world (approximately 50% of the time) so please consider this before applying. We are offering an excellent benefits package for this role, with Visa sponsorship and relocation support available.
Key tasks and responsibilities:- Provide Engineering support for both Inlay Assembly and Label Conversion processes using various types of reel-to-reel equipment.
- Gain a deep level of understanding so that you can provide rapid review, evaluation and analysis of process and machine issues.
- Develop an excellent level of TAL15K process and machine understanding in order to carry out customer support activities.
- Work with machine suppliers to develop solutions that enable a FlexIC inlay assembly process at high volume.
- Give valued, meaningful input to help drive projects to a successful conclusion.
- Work on projects which require judgement in resolving issues and making valuable recommendations.
- Travel approximately 50% of the time to provide technical support to offsite customer engagements.
- Assist in qualifying machine upgrades to run the Pragmatic products.
- Provide high quality mentoring and training to staff.
- Write technical reports, collation, and interpretation of data.
- Perform new machine evaluations and upgrade feasibility trials.
- Implement and support lean and continuous improvement initiatives.
The successful candidate will ideally be educated to degree level in a related discipline, or will possess relevant experience.
Skills and experience:- Prior knowledge and experience of high-volume die attach processing.
- Knowledge of semiconductor manufacturing.
- Ability to speak effectively to vendors, customers, and other employees of the organisation.
- Ability and willingness to spend a significant amount of time travelling.
- Experience of R2R (reel-to-reel) processing would be advantageous.
- PFMEA, PCP and OCAP (advantage).
- Label conversion processing (advantage).
- Excellent communication and interpersonal skills.
Candidates who do not meet every requirement but feel their skills are a good fit for the role are encouraged to apply. Pragmatic is committed to equity, equality, diversity, and inclusion; we strive to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to be themselves at work. Please let us know if you would like any adjustments to our application and interview process.
OSAT Technical Support Engineer in North East employer: Pragmatic
Contact Detail:
Pragmatic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land OSAT Technical Support Engineer in North East
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and the role thoroughly. Be ready to discuss your experience with automated die attach or reel-to-reel processing, and think of examples that showcase your problem-solving skills.
✨Tip Number 3
Show off your interpersonal skills! Since this role is customer-facing, practice how you communicate technical information clearly and effectively. Role-play with a friend to get comfortable with explaining complex concepts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace OSAT Technical Support Engineer in North East
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Support Engineer role. Highlight your experience with automated die attach or reel-to-reel processing, and don’t forget to showcase those excellent interpersonal skills we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your background makes you a perfect fit. Remember, we love seeing genuine enthusiasm!
Showcase Problem-Solving Skills: Since this role involves managing technical issues, be sure to include examples of how you've successfully resolved problems in the past. We want to see your fault-finding and root cause analysis skills in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into our hands quickly, so don’t miss out on this opportunity!
How to prepare for a job interview at Pragmatic
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of automated die attach and reel-to-reel processing. Familiarise yourself with the FlexIC inlay assembly processes and the TAL15K tool, as this will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully managed technical issues or carried out fault-finding. Think about times when you had to analyse a problem and come up with a solution quickly, as this is crucial for the role.
✨Communicate Like a Pro
Since this role involves a lot of customer interaction, practice your communication skills. Be ready to explain complex technical concepts in simple terms, and demonstrate your ability to engage effectively with customers and colleagues alike.
✨Be Ready for Travel Talk
With around 50% of the job involving travel, be prepared to discuss your flexibility and willingness to travel. Share any previous experiences you have with travelling for work, and how you manage your time and responsibilities while on the go.
