At a Glance
- Tasks: Manage bookings and support clients in a fast-paced training environment.
- Company: Join Pragmatic Consulting, a dynamic company in the heart of Stoneleigh.
- Benefits: Enjoy a competitive salary, 23 days holiday, and career development opportunities.
- Other info: Own transport needed due to rural location; flexible working hours.
- Why this job: Be part of a growing team that values your input and supports your career goals.
- Qualifications: Proficient in Microsoft Office and CRM systems; strong communication skills required.
The predicted salary is between 26700 - 28700 £ per year.
Based in the beautiful rural setting of Stoneleigh, Pragmatic Consulting Ltd is a fast-growing business that offers external training solutions to some of the UK leading tier one construction companies on a national basis. Pragmatic Consulting have training facilities throughout the UK offering flexibility to their clients. This is a great time to join this dynamic forward-thinking company that offers professional support and guidance to help you achieve your career goals. We are currently expanding rapidly to continue to meet growing client demands.
Please note due to the rural location and limited public transport you will need your own transport to be able to get to and from Stoneleigh Park.
Job Overview
We are seeking a Booking Administrator to join our team. The ideal candidate will be responsible for cultivating strong relationships with assigned customers and suppliers, addressing enquiries promptly and effectively to surpass service expectations.
Responsibilities
- Uphold our company values in all customer communications, serving as a brand ambassador.
- Answer telephones and help and support clients.
- Utilise internal CRM systems to generate and update quotes, process emails and follow team processes.
- Respond efficiently and effectively to emails, support with enquiries, ensuring responses are sent within 2-hours of receipt and supporting enquiry through to a booking.
- Pass to other team members any enquiries need further assistance with.
- Take and process bookings and phone payments as required.
- Process website, phone and email course bookings.
- Update internal spreadsheets.
- Update client information in CRM system.
- Process training paperwork onto various systems.
- Invigilate exams (training will be given).
- Various other admin associated activities to help the smooth running of a busy training company.
Requirements
- Ability to learn and work with internal CRM systems.
- Demonstrates resilience to pressure and the challenge this brings whilst adapting to critical work demands with flexibility.
- Proactive desire to self-develop in skills relevant to the requirements of the role and wider business.
- Good written and verbal communication skills.
- Strong literacy, numeracy, administration, and organisational skills.
- Fully competent in Microsoft Office particularly, Excel, Word, and Outlook.
- Be a team player, help the wider team and able to work well on own initiative.
- Accurate administration skills and a good eye for detail.
- Strong work ethic, energy, and enthusiasm a must.
Experience required
- Mandatory: Proficient in the use of Excel, Word, Outlook and the use of CRM Systems.
- Previous experience working within an external training company would be advantageous.
- Knowledge of Neetrix and Access Planit.
Pay: £26,700.00 - £28,700.00 per year.
Schedule: Full-time, Mon to Friday, 09:00 to 17:30 with 1 hour lunch.
Work Location: Stoneleigh Park, Warwickshire.
Competitive Salary: £26,700.00 - £28,700.00 per year, 23 days holiday plus.
Booking Administrator employer: Pragmatic Consulting Ltd.
Pragmatic Consulting Ltd, located in the picturesque rural setting of Stoneleigh, is an exceptional employer that prioritises employee growth and development within a dynamic and supportive work culture. With a commitment to professional guidance and a focus on cultivating strong relationships, employees enjoy a competitive salary, generous holiday allowance, and the opportunity to contribute to a rapidly expanding business that serves leading construction companies across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Booking Administrator
✨Tip Number 1
Get to know the company! Research Pragmatic Consulting Ltd and their training solutions. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your phone skills! Since you'll be answering calls and supporting clients, make sure you're comfortable chatting on the phone. Role-play with a friend to boost your confidence.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team. This shows you're engaged and ready to contribute to the dynamic environment at Pragmatic Consulting.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're tech-savvy and familiar with their systems, which is a big plus for the Booking Administrator role.
We think you need these skills to ace Booking Administrator
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to our mission.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience that matches the Booking Administrator role. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pragmatic Consulting Ltd.
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pragmatic Consulting and their training solutions. Research their services and understand how they support tier one construction companies. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Skills
Be ready to discuss your proficiency in Excel, Word, and CRM systems. Prepare specific examples of how you've used these tools in previous roles, especially in a busy admin environment. Highlight any experience you have in external training companies, as this will give you an edge.
✨Demonstrate Your Communication Skills
Since the role involves a lot of client interaction, practice articulating your thoughts clearly. You might be asked to handle a mock enquiry during the interview, so think about how you would respond promptly and effectively to a customer’s request.
✨Be Ready for Flexibility
The job requires resilience and adaptability, so prepare to discuss how you handle pressure and changing demands. Share examples from past experiences where you successfully managed multiple tasks or adapted to unexpected challenges.
