Manager in Bognor Regis

Overview

Leisure Experience Manager (maternity Cover)

Department: Ents & Leisure

Employment Type: Fixed Term – Full Time

Location: Bognor Regis

About the Role

We are looking for a passionate leader with exceptional knowledge and solid experience of managing a team, with the ability to work to deadlines. High-spirited and fun-loving, you\’ll be a multi-tasker with excellent communication skills and a genuine enthusiasm for delivering memorable guest experiences.

The Leisure Experience Manager is a key position in supporting and driving revenue and marketing for all leisure and retail leisure areas across resort. You will need to have a keen eye for brand experience and fostering new ideas to reach internal targets. You\’ll support the Entertainment & Leisure Senior Manager in the overall success and consistent running of the leisure operation and delivery here at Bognor Regis.

You will oversee the leadership and development of the Leisure Leaders and their teams including our Fairground, Spa, Splash and Sports teams.

You will co-ordinate and support the Leisure Leaders to ensure all elements of our leisure experiences are delivered as directed, maintaining consistency of delivery and experience and support the leaders in their use of our online rostering system business tool. You\’ll consistently evaluate the quality of the delivery of all leisure experiences and ensure that all activity environments and general leisure areas are maintained effectively and are kept safe, clean, and presentable at all times with an emphasis on exceeding customer expectations by ensuring all leisure activities and events are executed to the highest possible standard.

Your supportive nature will develop the Fairground Manager, Spa Manager, Splash Manager and Sports Manager, empowering them to lead their teams effectively and work within and alongside the wider department\’s Leader in Entertainment and drive new ideas and initiatives to support revenue growth in leisure retail spaces, ensuring brand alignment and guest engagement.

This is a fixed term maternity cover role for 12 months.

About You

You should be passionate about developing innovative concepts that elevate the leisure experience and drive guest engagement. Strongly business minded, with a focus on revenue growth, performance, and achieving commercial targets with previous demonstrable experience within the leisure, entertainments, or hospitality industries.

You should enjoy being a problem-solver who is a committed team player and able to work on your own initiative when necessary with being an excellent communicator, confident in engaging with teams at all levels. Being curious, with the courage to challenge the status quo and foster continuous improvement.

You should have excellent experience in a leisure background along with experience in working with and building relationships with external industry experts and suppliers. Having working knowledge of health and safety procedures, processes, relevant regulations and legislation is desirable too.

Strong experience of being guest and customer facing is essential, as well as dealing with a range of queries and sometimes complaints directly. You should hold an analytical mind with the ability to forecast and manage costs is extremely important for this role. You will always have the financials in mind but will balance this with keeping our guest experience at the heart of your decisions.

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