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- Tasks: Be the brand ambassador, maximising sales and creating unique customer experiences.
- Company: Join the iconic Prada Group, a leader in luxury fashion with a rich heritage since 1913.
- Benefits: Enjoy a creative environment, professional growth opportunities, and a diverse team culture.
- Why this job: This role offers a chance to connect with clients and immerse yourself in luxury fashion.
- Qualifications: Passion for luxury, excellent communication skills, and experience in retail are essential.
- Other info: Work in a vibrant store on Regent Street, surrounded by a team that values curiosity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the “ambassador” who conveys the Brand’s philosophy and values. As such, to be responsible for maximising the sales performance by fostering the relationship with the customer and developing their Brand loyalty, providing a unique experience in our store and guiding the client into our world.
RESPONSIBILITIES
- Welcome and serve the customer, providing an excellent in-store experience at all times.
- Demonstrate brand and product knowledge, based upon the training programme provided, as well as keeping up to date with the luxury environment and competitors.
- Proactively deliver the Brand’s selling ceremony, maximising sales opportunities in order to achieve store sales target and KPIs.
- Maintain and develop client relationships through an individual approach, leveraging Customer Relationship Management and digital tools.
- Deal effectively with customer queries and after sales care, liaising with the line manager when necessary.
- Maintain the sales floor and visual display to a high standard in line with Brand guidelines.
- Follow the Company operational guidelines, policies and stock procedures.
KNOWLEDGE AND SKILLS
Passion for building long-lasting relationships with clients and peers
Problem solving, curiosity and interest in luxury/fashion
Experience in a luxury or premium retail environment
Being able to work in team, as well as alone
Excellent communication and interpersonal skills
Passion and knowledge of the shoemaking industry and affinity with the Brand
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Senior Client Advisor Church\'s Regent Street employer: PradaGroup
Contact Detail:
PradaGroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Client Advisor Church\'s Regent Street
✨Tip Number 1
Familiarise yourself with Church's brand history and values. Understanding their heritage and commitment to craftsmanship will help you convey the brand's philosophy effectively during interviews.
✨Tip Number 2
Showcase your passion for luxury retail by staying updated on current trends in the fashion industry. Being knowledgeable about competitors and market dynamics can set you apart as a candidate who truly understands the environment.
✨Tip Number 3
Prepare to discuss your experience in building client relationships. Think of specific examples where you've successfully fostered loyalty and provided exceptional customer service, as this aligns closely with the role's responsibilities.
✨Tip Number 4
Practice your communication skills, especially in a sales context. Role-playing scenarios where you engage with customers can help you articulate your approach to delivering a unique in-store experience.
We think you need these skills to ace Senior Client Advisor Church\'s Regent Street
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Church's history, values, and product offerings. This knowledge will help you convey the brand's philosophy effectively in your application.
Tailor Your CV: Highlight relevant experience in luxury retail and customer relationship management. Emphasise any achievements that demonstrate your ability to maximise sales and build client loyalty.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for the shoemaking industry and your understanding of the luxury market. Share specific examples of how you've successfully engaged customers in previous roles.
Showcase Your Skills: In your application, clearly outline your communication and interpersonal skills. Mention any problem-solving experiences and your ability to work both independently and as part of a team.
How to prepare for a job interview at PradaGroup
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Church's and the luxury fashion industry during the interview. Share specific examples of how you connect with the brand's philosophy and values, as this will demonstrate your alignment with their mission.
✨Demonstrate Your Customer Relationship Skills
Prepare to discuss your experience in building long-lasting relationships with clients. Highlight any previous roles where you successfully fostered customer loyalty and provided exceptional service, as this is crucial for the Senior Client Advisor position.
✨Stay Updated on Industry Trends
Research current trends in the luxury retail market and be ready to discuss them. Showing that you are knowledgeable about competitors and the broader luxury environment will reflect your commitment to staying informed and relevant in the field.
✨Prepare for Problem-Solving Scenarios
Think of examples where you've effectively solved customer queries or handled challenging situations in a retail setting. Being able to articulate your problem-solving skills will be key, as the role requires dealing with customer issues and after-sales care.
